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subject:"USA"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"The journal of services marketing"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Cai, Ruiying"
~subject:"Customer satisfaction"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Customer satisfaction
Beziehungsmarketing
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Consumer behaviour
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Dienstleistungsqualität
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Emotion
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Konsumentenverhalten
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Kundenzufriedenheit
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Service quality
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Customer misbehavior
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Customer participation in service recovery
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Cai, Ruiying
Sharma, Piyush
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International journal of services, economics and management
The journal of services marketing
Tourism management : research, policies, practice
International journal of contemporary hospitality management
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
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1
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
2
Effect of disruptive customer behaviors on others' overall service experience : an appraisal theory perspective
Cai, Ruiying
;
Lu, Lu
;
Gursoy, Dogan
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 330-344
Persistent link: https://www.econbiz.de/10011903532
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