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subject:"USA"
~isPartOf:"Journal of business research : JBR"
~subject:"Dienstleistungssektor"
~subject:"Financial audit"
~subject:"Kundenservice"
~subject:"Product quality"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Dienstleistungssektor
Financial audit
Kundenservice
Product quality
Dienstleistungsqualität
252
Service quality
252
Customer satisfaction
143
Kundenzufriedenheit
143
Consumer behaviour
120
Konsumentenverhalten
120
Beziehungsmarketing
108
Relationship marketing
108
Beschwerdemanagement
47
Complaint management
47
Customer service
38
Service industry
28
Service failure
24
Service recovery
21
Viral marketing
19
Virales Marketing
19
Emotion
18
Customer integration
17
Einzelhandel
17
Kundenintegration
17
Retail trade
17
Brand management
15
Markenführung
15
Online retailing
14
Online-Handel
14
Satisfaction
14
Brand image
12
Firm performance
12
Gesundheitswesen
12
Health care system
12
Markenimage
12
Produktqualität
12
Unternehmenserfolg
12
China
11
Customer experience
11
Health care
11
Gesundheitsversorgung
10
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Online availability
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Undetermined
60
Free
3
Type of publication
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Article
79
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Article in journal
79
Aufsatz in Zeitschrift
79
Conference paper
1
Konferenzbeitrag
1
Language
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English
79
Author
All
Gustafsson, Anders
3
De Keyser, Arne
2
Dhir, Amandeep
2
Ha, Sejin
2
Hutzinger, Clemens
2
Shams, Poja
2
Voorhees, Clay M.
2
Weitzl, Wolfgang
2
Wünderlich, Nancy V.
2
Abney, Alexandra K.
1
Acikgoz, Fulya
1
Acquila-Natale, Emiliano
1
Aghazadeh, Hashem
1
Alden, Dana
1
Ali, Faizan
1
Alkire, Linda
1
Ambika, Anupama
1
Anderson, Laurel
1
Andreassen, Tor W.
1
Anning-Dorson, Thomas
1
Argilés Bosch, Josep Ma.
1
Armirotto, Vincent
1
Arnold, Todd J.
1
Azab, Carol
1
Azemi, Yllka
1
Bachrach, Daniel G.
1
Baker, Melissa A.
1
Balaji, M. S.
1
Baliga, Ashwin J.
1
Barnes, Donald C.
1
Biggemann, Sergio
1
Biraglia, Alessandro
1
Bogicevic, Vanja
1
Bone, Sterling
1
Boukis, Achilleas
1
Bowen, David E.
1
Brengman, Malaika
1
Bustos-Contell, Elisabeth
1
Béal, Mathieu
1
Cai, Ruiying
1
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Published in...
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Journal of business research : JBR
Auditing : a journal of practice & theory
169
Working paper / National Bureau of Economic Research, Inc.
113
International journal of hospitality management
109
Journal of retailing and consumer services
94
The accounting review : a publication of the American Accounting Association
91
The journal of services marketing
91
Managerial auditing journal
67
International journal of auditing : IJA
61
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Accounting horizons : a quarterly publication of the American Accounting Association
56
The service industries journal
55
Journal of service research : JSR
42
International journal of contemporary hospitality management
41
Journal of accounting and public policy
40
Journal of service management
39
Services marketing quarterly
38
Cogent business & management
36
Advances in accounting : a research annual
34
Journal of hospitality marketing & management
32
The TQM journal : the international review of organizational improvement
32
Journal of service research
31
Quality management journal : QMJ
30
Service business
30
Health care management review : HCM review
29
International journal of quality & reliability management
29
The European accounting review
29
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
28
International journal of production economics
28
International journal of productivity and quality management : IJPQM
28
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
27
Industrial marketing management : the international journal for industrial and high-tech firms
27
International journal of quality and service sciences
26
Total quality management & business excellence
26
Journal of air transport management
25
International journal of services and operations management
24
Managing service quality : MSQ ; an international journal
24
Asian review of accounting
22
International journal of accounting, auditing and performance evaluation : IJAAPE
22
International journal of production research
22
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ECONIS (ZBW)
79
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79
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1
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
2
Unintended consequences of humanoid service robots : a case study of public service organizations
Wang, Yazhu Maggie
;
Matook, Sabine
;
Dennis, Alan
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
Saved in:
3
Towards an evaluation framework for inclusive technological innovation in social and health care services
Wilson-Nash, Carolyn
;
Pavlopoulou, Ismini
;
McCabe, Louise
; …
- In:
Journal of business research : JBR
179
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014555901
Saved in:
4
The blame shift : robot service failures hold service firms more accountable
Ryoo, Yuhosua
;
Jeon, Yongwoog Andy
;
Kim, WooJin
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014535999
Saved in:
5
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
6
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
7
Service failures in times of crisis : an analysis of eWOM emotionality
Gerrath, Maximilian H. E. E.
;
Mafael, Alexander
; …
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013468762
Saved in:
8
The growing importance of customer-centric support services for improving customer experience
Sheth, Jagdish N.
;
Jain, Varsha
;
Ambika, Anupama
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303770
Saved in:
9
Electronic word-of-mouth from video bloggers : the role of content quality and source homophily across hedonic and utilitarian products
Filieri, Raffaele
;
Acikgoz, Fulya
;
Du, Hao
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014294781
Saved in:
10
Bridging employee engagement and customer engagement in a service context
Qi, Ji
;
Wang, Sijun
;
Hall, Kristina K. Lindsey
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014294839
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