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subject:"USA"
~isPartOf:"Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association"
~subject:"Complaint management"
~subject:"Customer satisfaction"
~type_genre:"Konferenzbeitrag"
~type_genre:"Non-commercial literature"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Complaint management
Customer satisfaction
Dienstleistungsqualität
5
Service quality
5
Consumer behaviour
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Beziehungsmarketing
3
E-commerce
3
Electronic Commerce
3
Online retailing
3
Online-Handel
3
Relationship marketing
3
Internet marketing
2
Online-Marketing
2
Website
2
AHP
1
AHP approach
1
AHP-Verfahren
1
AIML
1
Arbeitsgruppe
1
B2C E-Commerce Enterprises
1
Bewertung
1
Cognition
1
Customer Experience
1
Customer Involvement
1
Customer Loyalty
1
Customer Satisfaction
1
Customer Service
1
Customer service
1
DEA
1
Data envelopment analysis
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Data-Envelopment-Analyse
1
Distribution channel
1
E-Government
1
E-Government Service
1
E-Service Quality (ESQ)
1
E-government
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Effect Factors
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Konferenzbeitrag
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Conference paper
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Deng, Xiangming
1
Li, Dandan
1
Pei, Yilei
1
Peng, Minjing
1
Qin, Yanwei
1
Su, Yong
1
Tang, Chenxin
1
Wu, Yanqing
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Xue, Wanxin
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Yong-zhi, Qi
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Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
Working paper / National Bureau of Economic Research, Inc.
110
Discussion paper series / IZA
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
NBER working paper series
9
CESifo working papers
6
Discussion paper / Centre for Economic Policy Research
6
Faculty & research / Insead : working paper series
6
Working paper
6
The TQM journal : the international review of organizational improvement
5
Discussion papers / CEPR
4
Discussion papers / Stanford Institute for Economic Policy Research
4
International journal of quality and service sciences
4
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
4
Business process management journal
3
Discussion paper / Tinbergen Institute
3
Finance and economics discussion series
3
Journal of service theory and practice
3
Working papers / Harvard Business School, Division of Research
3
Arbeitsbericht / Forschungsgruppe Medizinökonomie am Lehrstuhl für Betriebswirtschaftslehre und Operations Research
2
CSIO working papers
2
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
2
Cowles Foundation discussion paper
2
Discussion paper
2
Faculty research working paper series / John F. Kennedy School of Government, Harvard University
2
Ilmenauer Schriften zur Betriebswirtschaftslehre
2
International journal of economics and financial issues : IJEFI
2
Journal of financial services marketing : JFSM
2
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
2
Office of Research working paper / University of Illinois at Urbana-Champaign, College of Commerce and Business Administration
2
Research in transportation economics
2
Tuck School of Business working paper / Tuck School of Business at Dartmouth
2
Working paper / University of Toronto, Department of Economics
2
Working papers / Financial Institutions Center
2
Working papers / Wharton School, University of Pennsylvania / Health care management
2
AERC research paper
1
Analele ştiinţifice ale Univerşităţii Alexandru Ioan Cuza din Iaşi / Ştiinţe economice
1
Arbeitspapiere zum Tätigkeitsfeld Risikomanagement und Versicherung
1
BLS report / US Department of Labor, Bureau of Labor Statistics
1
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ECONIS (ZBW)
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1
Quality evaluation of group-buy websites
Yu, Zhuoxi
;
Wu, Yanqing
;
Zhao, Zhiwen
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 1-10
Persistent link: https://www.econbiz.de/10011529129
Saved in:
2
Models of customer experience for B2C e-commerce enterprises
Pei, Yilei
;
Xue, Wanxin
;
Li, Dandan
;
Su, Yong
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 24-33
Persistent link: https://www.econbiz.de/10011529132
Saved in:
3
An e-commerce customer service robot based on intention recognition model
Peng, Minjing
;
Qin, Yanwei
;
Tang, Chenxin
;
Deng, Xiangming
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 34-44
Persistent link: https://www.econbiz.de/10011529142
Saved in:
4
Empirical study on multi-channel service quality and customer loyalty of retailers
Yong-zhi, Qi
- In:
Journal of electronic commerce in organizations : the …
12
(
2014
)
4
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010506943
Saved in:
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