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subject:"USA"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"The service industries journal"
~person:"Cheng, I-shin"
~person:"Mastura Jaafar"
~subject:"Holiday behaviour"
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Kundenzufriedenheit
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Cheng, I-shin
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Journal of marketing management : MM
The service industries journal
Journal of vacation marketing
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ECONIS (ZBW)
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Investigating the effects of tourist engagement on satisfaction and loyalty
Mostafa Rasoolimanesh, S.
;
Shuhaida Md Noor
;
Schuberth, …
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 559-574
Persistent link: https://www.econbiz.de/10012204733
Saved in:
2
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
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