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subject:"USA"
~isPartOf:"Journal of service theory and practice : JSTP"
~person:"He, Zhen"
~subject:"Service quality"
~subject:"Verbraucherzufriedenheit"
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Service quality
Verbraucherzufriedenheit
Beschwerdemanagement
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Beziehungsmarketing
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Business process management
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Complaint management
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Customer satisfaction
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Dienstleistungsmanagement
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Dienstleistungsqualität
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E-retailing industry
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Kundenzufriedenheit
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Online retailing
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Online-Handel
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Operations management
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Service management
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Service recovery
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Journal of service theory and practice : JSTP
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
International Journal of Quality & Reliability Management
1
International journal of production research
1
International journal of quality & reliability management
1
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ECONIS (ZBW)
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An empirical investigation of service recovery in e-retailing : an operations management perspective
Zhang, Min
;
Dai, Xujing
;
He, Zhen
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
3
,
pp. 348-367
Persistent link: https://www.econbiz.de/10011305994
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