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subject:"USA"
~isPartOf:"Journal of travel and tourism marketing"
~subject:"Complaint management"
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Search: subject_exact:"Customer satisfaction"
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USA
Complaint management
Customer satisfaction
164
Kundenzufriedenheit
164
Consumer behaviour
85
Konsumentenverhalten
85
Dienstleistungsqualität
83
Service quality
83
Holiday behaviour
72
Urlaubsverhalten
72
Beziehungsmarketing
59
Relationship marketing
59
Tourism
37
Tourismus
37
Tourism industry
34
Tourismuswirtschaft
34
satisfaction
34
Hotel industry
32
Hotellerie
32
Tourism marketing
31
Tourismusmarketing
31
Destination management
21
Destinationsmanagement
21
Emotion
20
Brand image
18
Markenimage
18
China
16
Airline
14
Fluggesellschaft
14
International tourism
14
Internationaler Tourismus
14
Viral marketing
14
Virales Marketing
14
South Korea
13
Südkorea
13
loyalty
13
Tourism destination
12
Tourismusregion
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behavioral intentions
11
perceived value
11
tourist satisfaction
10
Arbeitszufriedenheit
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9
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Hyun, Sunghyup Sean
2
Bartlett, Albert
1
Cheng, Vincent T. P.
1
Hsu, Cathy H. C.
1
Hsu, Maxwell K.
1
Huffman, Lynn
1
Ishak Ismail
1
Jin, Naehyun Paul
1
Kim, Insin
1
Kim, Seontaik
1
Lee, Sangmook
1
Liu, Mengzhen
1
Loi, Mei Kun
1
Marimuthu, Malliga
1
Matikiti, Rosemary
1
Mattila, Anna S.
1
Mpinganjira, Mercy
1
Nikbin, Davoud
1
Roberts-Lombard, Mornay
1
Sparks, Beverley
1
Swanson, Scott R.
1
Wang, Chen-ya
1
Weber, Karin
1
Xiong, Wei
1
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Journal of travel and tourism marketing
Journal of business research : JBR
57
International journal of hospitality management
56
Journal of retailing and consumer services
42
The journal of services marketing
37
Journal of hospitality marketing & management
24
Journal of service research : JSR
24
International journal of contemporary hospitality management
22
Service business
20
Services marketing quarterly
18
Psychology & marketing
17
The service industries journal
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
16
Journal of the Academy of Marketing Science
16
Managing service quality : MSQ ; an international journal
13
Journal of air transport management
12
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
12
European journal of marketing : EJM
11
Journal of service management
11
Marketing letters : a journal of research in marketing
11
Journal of marketing
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of consumer behaviour : an international research review
9
Journal of service theory and practice
9
Asia Pacific journal of marketing and logistics
8
International journal of quality and service sciences
8
Journal of consumer research : JCR ; an interdisciplinary bimonthly
8
Journal of service research
8
Journal of strategic marketing
8
Journal of retailing
7
Journal of service theory and practice : JSTP
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Tourism management : research, policies, practice
7
Cogent business & management
6
Health care management review : HCM review
6
Ilmenauer Schriften zur Betriebswirtschaftslehre
6
Journal of marketing research : JMR
6
Journal of marketing theory and practice
6
Journal of vacation marketing : an international journal
6
Quality management journal : QMJ
6
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ECONIS (ZBW)
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1
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
2
Customer attributions of service failure and its impact on commitment in the airline industry : an emerging market perspective
Matikiti, Rosemary
;
Roberts-Lombard, Mornay
; …
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 403-414
Persistent link: https://www.econbiz.de/10012179413
Saved in:
3
First-class in-flight services and advertising effectiveness : antecedents of customer-centric innovativeness and brand loyalty in the United States (US) airline industry
Kim, Seontaik
;
Kim, Insin
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 118-140
Persistent link: https://www.econbiz.de/10011484678
Saved in:
4
Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
Saved in:
5
Handling negative online customer reviews : the effects of elaboration likelihood model and distributive justice
Cheng, Vincent T. P.
;
Loi, Mei Kun
- In:
Journal of travel and tourism marketing
31
(
2014
)
1/2
,
pp. 1-15
Persistent link: https://www.econbiz.de/10010361829
Saved in:
6
Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry
Nikbin, Davoud
;
Marimuthu, Malliga
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 817-834
Persistent link: https://www.econbiz.de/10010469250
Saved in:
7
Impact of restaurant experience on brand image and customer loyalty : moderating role of dining motivation
Jin, Naehyun Paul
;
Lee, Sangmook
;
Huffman, Lynn
- In:
Journal of travel and tourism marketing
29
(
2012
)
5/6
,
pp. 532-551
Persistent link: https://www.econbiz.de/10009627539
Saved in:
8
Critical incidents in tourism: failure, recovery, custumer switching, and word-of-mouth behaviors
Swanson, Scott R.
;
Hsu, Maxwell K.
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 180-194
Persistent link: https://www.econbiz.de/10003863497
Saved in:
9
An examination of explanation typology on perceived informational fairness in the context of air travel
Wang, Chen-ya
;
Mattila, Anna S.
;
Bartlett, Albert
- In:
Journal of travel and tourism marketing
26
(
2009
)
8
,
pp. 795-805
Persistent link: https://www.econbiz.de/10003952666
Saved in:
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