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subject:"USA"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"The American economic review"
~isPartOf:"The service industries journal"
~source:"econis"
~subject:"Produktqualität"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Produktqualität
Dienstleistungsqualität
395
Service quality
395
Customer satisfaction
141
Kundenzufriedenheit
141
Beziehungsmarketing
96
Relationship marketing
96
Consumer behaviour
84
Konsumentenverhalten
84
Dienstleistungssektor
37
Service industry
37
Taiwan
31
Beschwerdemanagement
26
Complaint management
26
Quality management
26
Qualitätsmanagement
26
Customer service
25
Kundenservice
25
United States
24
Performance measurement
22
Performance-Messung
22
Hospital
19
Krankenhaus
19
Spain
18
Spanien
18
Hotel industry
17
Hotellerie
17
Gesundheitsversorgung
16
Health care
16
service quality
16
E-commerce
15
Electronic Commerce
15
Gesundheitswesen
15
Health care system
15
Online retailing
15
Online-Handel
15
Dienstleistung
14
Measurement
14
Messung
14
Product quality
14
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35
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English
37
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Chetty, Raj
2
Deming, David J.
2
Friedman, John N
2
Ko, Yong Jae
2
Rockoff, Jonah E.
2
Anderson, Sidney T.
1
Barber, Nelson
1
Barrera, Ramón Barrera
1
Behrman, Jere R.
1
Beyers, William B.
1
Birdsall, Nancy
1
Carrión, Gabriel Cepeda
1
Cattani, Kevin
1
Cebul, Randall D.
1
Chai, Kai-hin
1
Cutler, David M.
1
Dainty, Andrew
1
David, Alex Hugh
1
Deng, Wei-jaw
1
Eaton, Peter James
1
Fan, Qingji
1
Fini, Elham Ellie H.
1
Gal, Iddo
1
Goldhaber, Daniel D.
1
Hansen, Michael
1
Hastings, Justine S.
1
Heras-Saizarbitoria, Iñaki
1
Hotz, Vincent Joseph
1
Howell, Ryan
1
Huarng, Kun-huang
1
Huckman, Robert S.
1
Johnson, Lester W.
1
Johnstone, Stewart
1
Kane, Thomas J.
1
Kavanagh, Michael J.
1
Kim, Joong In
1
Kim, Tae Ho
1
Kolstad, Jonathan T.
1
Kuo, Chun-min
1
Kuo, Ying-feng
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Managing service quality : MSQ ; an international journal
The American economic review
The service industries journal
Working paper / National Bureau of Economic Research, Inc.
113
International journal of hospitality management
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
34
Health care management review : HCM review
29
Quality management journal : QMJ
29
Journal of retailing and consumer services
25
NBER working paper series
22
International journal of productivity and quality management : IJPQM
19
Journal of business research : JBR
19
Journal of health economics
19
International journal of production research
18
Total quality management & business excellence
18
Auditing : a journal of practice & theory
17
International journal of contemporary hospitality management
16
The TQM journal : the international review of organizational improvement
16
The journal of services marketing
16
Economics of education review
15
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
International journal of quality & reliability management
14
Journal of air transport management
14
International journal of industrial organization
13
Journal of hospitality marketing & management
13
NBER Working Paper
13
Services marketing quarterly
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
International journal of production economics
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
Journal of human resources : JHR
11
The review of economics and statistics
11
American economic journal : a journal of the American Economic Association
10
Applied economics
10
Discussion paper series / IZA
10
European journal of operational research : EJOR
10
Health affairs : at the intersection of health, health care, and policy
10
International journal of quality and service sciences
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
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ECONIS (ZBW)
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1
Understanding hospital quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
2
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
3
Using school choice lotteries to test measures of school effectiveness
Deming, David J.
- In:
The American economic review
104
(
2014
)
5
,
pp. 406-411
Persistent link: https://www.econbiz.de/10010390153
Saved in:
4
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
Saved in:
5
A service sector classification schme using economic data
David, Alex Hugh
- In:
The service industries journal
34
(
2014
)
4
,
pp. 335-353
Persistent link: https://www.econbiz.de/10010344114
Saved in:
6
School choice, school quality, and postsecondary attainment
Deming, David J.
;
Hastings, Justine S.
;
Kane, Thomas J.
; …
- In:
The American economic review
104
(
2014
)
3
,
pp. 991-1013
Persistent link: https://www.econbiz.de/10010386761
Saved in:
7
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
8
Development and validation of the customer-centered behavior measure
Michel, John W.
;
Tews, Michael J.
;
Kavanagh, Michael J.
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
Saved in:
9
Measuring the impacts of teachers, [part] I: evaluating bias in teacher value-added estimates
Chetty, Raj
;
Friedman, John N
;
Rockoff, Jonah E.
- In:
The American economic review
104
(
2014
)
9
,
pp. 2593-2632
Persistent link: https://www.econbiz.de/10010468372
Saved in:
10
Measuring the impacts of teachers, [part] II: teacher value-added and student outcomes in adulthood
Chetty, Raj
;
Friedman, John N
;
Rockoff, Jonah E.
- In:
The American economic review
104
(
2014
)
9
,
pp. 2633-2679
Persistent link: https://www.econbiz.de/10010468892
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