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subject:"USA"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"The American economic review"
~isPartOf:"Total quality management & business excellence"
~source:"econis"
~subject:"Produktqualität"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Produktqualität
Dienstleistungsqualität
194
Service quality
194
Customer satisfaction
92
Kundenzufriedenheit
92
Quality management
57
Qualitätsmanagement
57
Consumer behaviour
43
Konsumentenverhalten
43
Beziehungsmarketing
41
Relationship marketing
41
service quality
30
Product quality
24
Gesundheitsversorgung
19
Health care
19
Hospital
19
Krankenhaus
19
United States
19
Measurement
16
Messung
16
Gesundheitswesen
15
Health care system
15
Beschwerdemanagement
13
Complaint management
13
customer satisfaction
13
Customer service
12
Kundenservice
12
Dienstleistungssektor
11
Emotion
11
Service industry
11
School
10
Schule
10
SERVQUAL
9
Taiwan
9
Higher education institution
8
Hochschule
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Standardisierung
8
Standardization
8
healthcare
8
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English
42
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Antony, Jiju
2
Chetty, Raj
2
Deming, David J.
2
Friedman, John N
2
Jayaraman, Raja
2
Ko, Yong Jae
2
Marimon, Frederic
2
Rockoff, Jonah E.
2
Swarnakar, Vikas
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Tarí, Juan José
2
Annarita, Colamatteo
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Barber, Nelson
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Bastida, Ramon
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Behrman, Jere R.
1
Birdsall, Nancy
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1
Cattani, Kevin
1
Cebul, Randall D.
1
Chai, Kai-hin
1
Cheng, Ching-Chan
1
Cubo, Catarina
1
Cudney, Elizabeth A.
1
Cutler, David M.
1
Ding, Yong
1
Eaton, Peter James
1
Eberl, Christoph
1
Elg, Mattias
1
Ellahham, Samer
1
Fabio, Cassia
1
Fan, Qingji
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Feng, Yongchang
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Filipovic, Jovan
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Fini, Elham Ellie H.
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Garza-Reyes, Jose Arturo
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Gemar, German
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Goldhaber, Daniel D.
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Gremyr, Ida
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Managing service quality : MSQ ; an international journal
The American economic review
Total quality management & business excellence
Working paper / National Bureau of Economic Research, Inc.
113
International journal of hospitality management
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
34
Health care management review : HCM review
29
Quality management journal : QMJ
29
Journal of retailing and consumer services
25
NBER working paper series
22
International journal of productivity and quality management : IJPQM
19
Journal of business research : JBR
19
Journal of health economics
19
International journal of production research
18
Auditing : a journal of practice & theory
17
International journal of contemporary hospitality management
16
The TQM journal : the international review of organizational improvement
16
The journal of services marketing
16
Economics of education review
15
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
International journal of quality & reliability management
14
Journal of air transport management
14
International journal of industrial organization
13
Journal of hospitality marketing & management
13
NBER Working Paper
13
The service industries journal
13
Services marketing quarterly
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
International journal of production economics
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
Journal of human resources : JHR
11
The review of economics and statistics
11
American economic journal : a journal of the American Economic Association
10
Applied economics
10
Discussion paper series / IZA
10
European journal of operational research : EJOR
10
Health affairs : at the intersection of health, health care, and policy
10
International journal of quality and service sciences
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
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ECONIS (ZBW)
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1
Manufacturing quality assessment in the Industry 4.0 era : a review
Markatos, Nikolaos G.
;
Mousavi, Alireza
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1655-1681
Persistent link: https://www.econbiz.de/10014369717
Saved in:
2
Process quality indices : new metrics for process quality capability with zero-loss baseline
Xiong, Xinjia
;
Feng, Yongchang
- In:
Total quality management & business excellence
33
(
2022
)
9
,
pp. 975-993
Persistent link: https://www.econbiz.de/10013352636
Saved in:
3
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
4
A readiness assessment of Quality 4.0 in packaging companies : an empirical investigation
Zulfiqar, Maryam
;
Antony, Jiju
;
Swarnakar, Vikas
;
Sony, …
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1334-1352
Persistent link: https://www.econbiz.de/10014320291
Saved in:
5
Dual quality and limits to international adaptation of product quality : development of a conceptual framework and research agenda
Annarita, Colamatteo
;
Fabio, Cassia
;
Marcello, Sansone
- In:
Total quality management & business excellence
34
(
2023
)
9/10
,
pp. 1243-1256
Persistent link: https://www.econbiz.de/10014284851
Saved in:
6
A comprehensive quality improvement model : integrating internal and external information
Tsai, Ming-Chun
;
Lin, Shu-Ping
;
Cheng, Ching-Chan
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 548-565
Persistent link: https://www.econbiz.de/10013166898
Saved in:
7
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José
;
Pereira-Moliner, Jorge
;
Molina …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
Saved in:
8
Regression approaches for Kano classification : an empirical analysis of the classification of quality attributes according to Kano
Reichenbach, Rebecca
;
Jutz, Günther
;
Eberl, Christoph
; …
- In:
Total quality management & business excellence
33
(
2022
)
8
,
pp. 884-906
Persistent link: https://www.econbiz.de/10013352629
Saved in:
9
Making the long and adventurous journey from quality to loyalty
Marimon, Frederic
;
Mas-Machuca, Marta
;
Llach, Josep
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1713-1731
Persistent link: https://www.econbiz.de/10012694186
Saved in:
10
The roles of quality departments and their influence on business results
Gremyr, Ida
;
Elg, Mattias
;
Hellström, Andreas
;
Martin, …
- In:
Total quality management & business excellence
32
(
2021
)
8
,
pp. 886-897
Persistent link: https://www.econbiz.de/10012513933
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