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subject:"USA"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"The American economic review"
~source:"econis"
~subject:"Customer service"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Customer service
Dienstleistungsqualität
103
Service quality
103
Customer satisfaction
41
Kundenzufriedenheit
41
Beziehungsmarketing
21
Consumer behaviour
21
Konsumentenverhalten
21
Relationship marketing
21
United States
19
Quality management
14
Qualitätsmanagement
14
Beschwerdemanagement
10
Complaint management
10
School
10
Schule
10
Kundenservice
8
Bildungsniveau
7
Educational achievement
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Lehrkräfte
7
Teaching profession
7
Bildungsertrag
6
Dienstleistungssektor
6
Impact assessment
6
Measurement
6
Messung
6
Product quality
6
Produktqualität
6
Returns to education
6
Service industry
6
Taiwan
6
Theorie
6
Theory
6
Wirkungsanalyse
6
Dienstleistungsmanagement
5
Emotion
5
Hospital
5
Krankenhaus
5
Online retailing
5
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English
27
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Chetty, Raj
2
Deming, David J.
2
Friedman, John N
2
Ko, Yong Jae
2
Larivière, Bart
2
Rockoff, Jonah E.
2
Van Vaerenbergh, Yves
2
Barber, Nelson
1
Cattani, Kevin
1
Cebul, Randall D.
1
Chen, Martin
1
Cheng, Yu-chi
1
Chih, Wen-hai
1
Cunha, Miguel Pina e
1
Cutler, David M.
1
De Keyser, Arne
1
Fini, Elham Ellie H.
1
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1
Hansen, Michael
1
Hastings, Justine S.
1
Hotz, Vincent Joseph
1
Howell, Ryan
1
Hsu, Li-chun
1
Huckman, Robert S.
1
Johnson, Lester W.
1
Kamoche, Ken
1
Kane, Thomas J.
1
Kim, Tae Ho
1
Ku, Hsuan-hsuan
1
Kuo, Chien-chih
1
Landrum, Mary Beth
1
Lee, Eun Jung
1
Li, Zhao
1
Lukea-Bhiwajee, Soolakshna D.
1
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1
Martin, David S.
1
Martin, Kelly
1
Naidoo, Perunjodi
1
Namasivayam, Karthik
1
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Managing service quality : MSQ ; an international journal
The American economic review
Working paper / National Bureau of Economic Research, Inc.
111
International journal of hospitality management
79
Journal of retailing and consumer services
70
The journal of services marketing
64
Journal of business research : JBR
46
Health care management review : HCM review
27
International journal of contemporary hospitality management
25
Journal of service management
23
Journal of service research : JSR
23
The service industries journal
21
Journal of hospitality marketing & management
20
Journal of service research
20
Services marketing quarterly
19
Journal of air transport management
18
Quality management journal : QMJ
17
Journal of service theory and practice
15
NBER working paper series
15
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
Service business
14
International journal of services and operations management
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
13
Economics of education review
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
Industrial marketing management : the international journal for industrial and high-tech firms
11
Journal of health economics
11
Journal of human resources : JHR
11
Journal of travel and tourism marketing
11
Psychology & marketing
11
The TQM journal : the international review of organizational improvement
11
The review of economics and statistics
11
Business horizons
10
Health affairs : at the intersection of health, health care, and policy
10
International journal of quality and service sciences
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
Journal of the Academy of Marketing Science
10
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1
School choice, school quality, and postsecondary attainment
Deming, David J.
;
Hastings, Justine S.
;
Kane, Thomas J.
; …
- In:
The American economic review
104
(
2014
)
3
,
pp. 991-1013
Persistent link: https://www.econbiz.de/10010386761
Saved in:
2
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
3
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
4
Measuring the impacts of teachers, [part] I: evaluating bias in teacher value-added estimates
Chetty, Raj
;
Friedman, John N
;
Rockoff, Jonah E.
- In:
The American economic review
104
(
2014
)
9
,
pp. 2593-2632
Persistent link: https://www.econbiz.de/10010468372
Saved in:
5
Measuring the impacts of teachers, [part] II: teacher value-added and student outcomes in adulthood
Chetty, Raj
;
Friedman, John N
;
Rockoff, Jonah E.
- In:
The American economic review
104
(
2014
)
9
,
pp. 2633-2679
Persistent link: https://www.econbiz.de/10010468892
Saved in:
6
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
7
Using school choice lotteries to test measures of school effectiveness
Deming, David J.
- In:
The American economic review
104
(
2014
)
5
,
pp. 406-411
Persistent link: https://www.econbiz.de/10010390153
Saved in:
8
A longitudinal study of the zone of tolerance
Stodnick, Michael
;
Marley, Kathryn A.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10009770753
Saved in:
9
The influence of event quality on revisit intention : gender difference and segmentation strategy
Kim, Tae Ho
;
Ko, Yong Jae
;
Park, Chan Min
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 205-224
Persistent link: https://www.econbiz.de/10009759415
Saved in:
10
Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves
;
Vermeir, Iris
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10010202243
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