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subject:"USA"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"The American economic review"
~subject:"Beziehungsmarketing"
~subject:"Messung"
~subject:"Quality management"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Beziehungsmarketing
Messung
Quality management
Dienstleistungsqualität
103
Service quality
103
Customer satisfaction
41
Kundenzufriedenheit
41
Consumer behaviour
21
Konsumentenverhalten
21
Relationship marketing
21
United States
19
Qualitätsmanagement
14
Beschwerdemanagement
10
Complaint management
10
School
10
Schule
10
Customer service
8
Kundenservice
8
Bildungsniveau
7
Educational achievement
7
Lehrkräfte
7
Teaching profession
7
Bildungsertrag
6
Dienstleistungssektor
6
Impact assessment
6
Measurement
6
Product quality
6
Produktqualität
6
Returns to education
6
Service industry
6
Taiwan
6
Theorie
6
Theory
6
Wirkungsanalyse
6
Dienstleistungsmanagement
5
Emotion
5
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5
Online retailing
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Article
54
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54
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1
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1
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English
54
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Chetty, Raj
4
Friedman, John N
4
Rockoff, Jonah E.
4
Deming, David J.
2
Ko, Yong Jae
2
Larivière, Bart
2
Rothstein, Jesse
2
Van Vaerenbergh, Yves
2
Angrist, Joshua D.
1
Atrek, Banu
1
Barber, Nelson
1
Barlas, Achilleas
1
Bartl, Christopher
1
Carlson, Jamie
1
Caro, Laura Martínez
1
Cattani, Kevin
1
Cebul, Randall D.
1
Chahal, Hardeep
1
Chai, Kai-hin
1
Chen, Houn-gee
1
Chen, Martin
1
Chen, Wen-ying
1
Cheng, Yu-chi
1
Chih, Wen-hai
1
Cutler, David M.
1
Dagger, Tracey S.
1
David, Meredith E.
1
De Keyser, Arne
1
Enquist, Bo
1
Fan, Qingji
1
Fini, Elham Ellie H.
1
Ganguli, Shirshendu
1
García, Jose Antonio Martínez
1
Gebauer, Heiko
1
Georgiadis, Christos K.
1
Giese, Andreas
1
Goldhaber, Daniel D.
1
Gouthier, Matthias
1
Hansen, Michael
1
Hastings, Justine S.
1
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Managing service quality : MSQ ; an international journal
The American economic review
Journal of retailing and consumer services
202
International journal of hospitality management
152
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
141
Journal of business research : JBR
127
The journal of services marketing
112
Working paper / National Bureau of Economic Research, Inc.
112
The service industries journal
92
The TQM journal : the international review of organizational improvement
90
International journal of productivity and quality management : IJPQM
78
International journal of quality & reliability management
69
Journal of hospitality marketing & management
67
Quality management journal : QMJ
66
International journal of contemporary hospitality management
63
Services marketing quarterly
61
Total quality management & business excellence
60
Service business
57
International journal of services and operations management
54
Journal of service research : JSR
54
International journal of quality and service sciences
52
Journal of travel and tourism marketing
50
Journal of air transport management
45
Cogent business & management
43
Health care management review : HCM review
43
Journal of service management
43
Auditing : a journal of practice & theory
40
Tourism management : research, policies, practice
38
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
35
International journal of production research
33
Journal of service research
32
Industrial marketing management : the international journal for industrial and high-tech firms
31
International journal of services, economics and management
31
Journal of strategic marketing
28
The international journal of bank marketing : IJBM
28
Asia Pacific journal of marketing and logistics
25
Benchmarking : an international journal ; BIJ
24
International journal of production economics
23
Journal of the Academy of Marketing Science
23
Marketing intelligence & planning
23
European research studies
22
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ECONIS (ZBW)
54
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1
Measuring the impacts of teachers : comment
Rothstein, Jesse
- In:
The American economic review
107
(
2017
)
6
,
pp. 1656-1684
Persistent link: https://www.econbiz.de/10011701268
Saved in:
2
Measuring the impacts of teachers : reply
Chetty, Raj
;
Friedman, John N
;
Rockoff, Jonah E.
- In:
The American economic review
107
(
2017
)
6
,
pp. 1685-1717
Persistent link: https://www.econbiz.de/10011701272
Saved in:
3
Interpreting tests of school VAM validity
Angrist, Joshua D.
;
Hull, Peter
;
Pathak, Parag A.
; …
- In:
The American economic review
106
(
2016
)
5
,
pp. 388-392
Persistent link: https://www.econbiz.de/10011700054
Saved in:
4
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
5
Using school choice lotteries to test measures of school effectiveness
Deming, David J.
- In:
The American economic review
104
(
2014
)
5
,
pp. 406-411
Persistent link: https://www.econbiz.de/10010390153
Saved in:
6
School choice, school quality, and postsecondary attainment
Deming, David J.
;
Hastings, Justine S.
;
Kane, Thomas J.
; …
- In:
The American economic review
104
(
2014
)
3
,
pp. 991-1013
Persistent link: https://www.econbiz.de/10010386761
Saved in:
7
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
8
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
9
Measuring the impacts of teachers, [part] I: evaluating bias in teacher value-added estimates
Chetty, Raj
;
Friedman, John N
;
Rockoff, Jonah E.
- In:
The American economic review
104
(
2014
)
9
,
pp. 2593-2632
Persistent link: https://www.econbiz.de/10010468372
Saved in:
10
Measuring the impacts of teachers, [part] II: teacher value-added and student outcomes in adulthood
Chetty, Raj
;
Friedman, John N
;
Rockoff, Jonah E.
- In:
The American economic review
104
(
2014
)
9
,
pp. 2633-2679
Persistent link: https://www.econbiz.de/10010468892
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