//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"USA"
~isPartOf:"The journal of services marketing"
~person:"Brooks, John R."
~person:"Namasivayam, Karthik"
~person:"Szmigin, Isabelle"
~subject:"Brand image"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
USA
Brand image
Customer satisfaction
3
Kundenzufriedenheit
3
United States
3
Beziehungsmarketing
2
Relationship marketing
2
Austauschtheorie
1
Cognition
1
Customer service
1
Dienstleistung
1
E-Mail
1
E-mail
1
Emotion
1
Gastronomie
1
Kognition
1
Kundenservice
1
Restaurant industry
1
Services
1
Social exchange theory
1
more ...
less ...
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Brooks, John R.
Namasivayam, Karthik
Szmigin, Isabelle
Alexandrov, Aliosha
1
Anaza, Nwamaka A.
1
Bedi, Akanksha
1
Birch, Nancy J.
1
Blocker, Christopher P.
1
Bordian, Mariia
1
Chelminski, Piotr
1
Coulter, Robin A.
1
Dinsmore, John
1
Evans, Kenneth R.
1
Gil Saura, Irene
1
Grant, David B.
1
Gruber, Thorsten
1
Guchait, Priyanko
1
Huang, Min-Hsin
1
Joseph-Mathews, Sacha
1
Juga, Jari
1
Juntunen, Jouni
1
Juntunen, Mari
1
Kim, Soon-Ho
1
Lee, Seonjeong
1
Leisen Pollack, Birgit
1
Madupu, Vivek
1
Mattila, Anna S.
1
Megehee, Carol M.
1
Murray, Lynn M.
1
Naumann, Earl
1
Plotkina, Daria
1
Racat, Margot
1
Ranganathan, Sampath Kumar
1
Schat, Aaron C. H.
1
Sen, Sandipan
1
Spake, Deborah F.
1
Tesfom, Goitom
1
Voorhees, Clay M.
1
Voss, Roediger
1
Wang, Chen-ya
1
more ...
less ...
Published in...
All
The journal of services marketing
Managing service quality : MSQ ; an international journal
1
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Affective and cognitive antecedents of customer loyalty towards e-mail service providers
Ranganathan, Sampath Kumar
;
Madupu, Vivek
;
Sen, Sandipan
; …
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 195-206
Persistent link: https://www.econbiz.de/10009761814
Saved in:
2
Customer creation of service products : role of frustration in customer evaluations
Guchait, Priyanko
;
Namasivayam, Karthik
- In:
The journal of services marketing
26
(
2012
)
3
,
pp. 216-224
Persistent link: https://www.econbiz.de/10009568242
Saved in:
3
Developing a deeper understanding of the attributes of effective customer contact employees in personal complaint-handling encounters
Gruber, Thorsten
;
Szmigin, Isabelle
;
Voss, Roediger
- In:
The journal of services marketing
23
(
2009
)
6
,
pp. 422-435
Persistent link: https://www.econbiz.de/10009525715
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->