//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"USA"
~isPartOf:"The service industries journal"
~subject:"Complaint management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
USA
Complaint management
Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
101
Service quality
101
Beziehungsmarketing
63
Relationship marketing
63
Consumer behaviour
50
Konsumentenverhalten
50
customer satisfaction
20
Beschwerdemanagement
15
Dienstleistungssektor
15
Service industry
15
Taiwan
15
Customer service
14
Kundenservice
14
service quality
14
customer loyalty
13
Emotion
12
Dienstleistung
11
Holiday behaviour
11
Services
11
Urlaubsverhalten
11
Quality management
10
Qualitätsmanagement
10
Customer integration
9
Kundenintegration
9
Measurement
9
Messung
9
Performance measurement
9
Performance-Messung
9
Structural equation model
9
Strukturgleichungsmodell
9
Tourism
9
Tourismus
9
E-commerce
8
Electronic Commerce
8
Online retailing
8
Online-Handel
8
Tourism industry
8
more ...
less ...
Online availability
All
Undetermined
7
Type of publication
All
Article
17
Type of publication (narrower categories)
All
Article in journal
17
Aufsatz in Zeitschrift
17
Language
All
English
17
Author
All
Malhotra, Neeru
2
Ashill, Nicholas
1
Cai, Ruiying
1
Canter, Deborah D.
1
Cantor, Victor John M.
1
Chang, Chai-jung
1
Chen, Hsi-Tien
1
Chen, Li-Fei
1
Cheng, I-shin
1
Cheng, Yin-hui
1
Chi, Christina Geng-Qing
1
Chih, Wen-hai
1
Choy, Yoon Leng
1
Chuang, Shih-chieh
1
Dabholkar, Pratibha A.
1
Edvardsson, Bo
1
Ha, Sejin
1
Homayounfard, Amir
1
Hsiao, Yu-Hsiang
1
Hsu, Li-chun
1
Huang, Bo
1
Huang, Ran
1
Iglesias Argu͏̈elles, Víctor
1
Kim, Wansoo
1
Kuo, Chun-min
1
Lages, Cristiana R.
1
Li, Richard C.
1
Lin, Wen-bao
1
Matos, Celso Augusto de
1
Mukherjee, Avinandan
1
Ok, Chihyung
1
Philp, Matthew
1
Pinto, Mary Beth
1
Spaid, Brian I.
1
Su, Chao-Ton
1
Tronvoll, Bård
1
Varela Neira, Concepción
1
Veiga, Ricardo Teixeira
1
Vieira, Valter Afonso
1
Vázquez Casielles, Rodolfo
1
more ...
less ...
Published in...
All
The service industries journal
Journal of business research : JBR
57
International journal of hospitality management
56
Journal of retailing and consumer services
42
The journal of services marketing
37
Journal of hospitality marketing & management
24
Journal of service research : JSR
24
International journal of contemporary hospitality management
22
Service business
20
Services marketing quarterly
18
Psychology & marketing
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
16
Journal of the Academy of Marketing Science
16
Managing service quality : MSQ ; an international journal
13
Journal of air transport management
12
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
12
European journal of marketing : EJM
11
Journal of service management
11
Marketing letters : a journal of research in marketing
11
Journal of marketing
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of consumer behaviour : an international research review
9
Journal of service theory and practice
9
Journal of travel and tourism marketing
9
Asia Pacific journal of marketing and logistics
8
International journal of quality and service sciences
8
Journal of consumer research : JCR ; an interdisciplinary bimonthly
8
Journal of service research
8
Journal of strategic marketing
8
Journal of retailing
7
Journal of service theory and practice : JSTP
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Tourism management : research, policies, practice
7
Cogent business & management
6
Health care management review : HCM review
6
Ilmenauer Schriften zur Betriebswirtschaftslehre
6
Journal of marketing research : JMR
6
Journal of marketing theory and practice
6
Journal of vacation marketing : an international journal
6
Quality management journal : QMJ
6
more ...
less ...
Source
All
ECONIS (ZBW)
17
Showing
1
-
10
of
17
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
How do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? : (in)civility in advocates' responses and complainant-bystander psychological distance
Huang, Ran
;
Ha, Sejin
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 789-812
Persistent link: https://www.econbiz.de/10015050128
Saved in:
2
Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru
;
Ashill, Nicholas
;
Lages, Cristiana R.
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
Saved in:
3
The impacts of complaint efforts on customer satisfaction and loyalty
Cai, Ruiying
;
Chi, Christina Geng-Qing
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1095-1115
Persistent link: https://www.econbiz.de/10011977443
Saved in:
4
When AI-based services fail : examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures
Huang, Bo
;
Philp, Matthew
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 877-899
Persistent link: https://www.econbiz.de/10012695297
Saved in:
5
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
Saved in:
6
Quality function deployment in failure recovery and prevention
Chen, Hsi-Tien
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 615-637
Persistent link: https://www.econbiz.de/10011655406
Saved in:
7
A novel framework for customer complaint management
Hsiao, Yu-Hsiang
;
Chen, Li-Fei
;
Choy, Yoon Leng
;
Su, …
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 675-698
Persistent link: https://www.econbiz.de/10011655409
Saved in:
8
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
9
Service failure and recovery in using technology-based self-service : effects on user attributions and satisfaction
Dabholkar, Pratibha A.
;
Spaid, Brian I.
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1415-1432
Persistent link: https://www.econbiz.de/10009579525
Saved in:
10
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->