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subject:"USA"
~language:"deu"
~language:"eng"
~person:"Kapur, Sandeep"
~subject:"Emotion"
~subject:"Estimation"
~type_genre:"Working Paper"
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Emotion
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Dienstleistungsqualität
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Kapur, Sandeep
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Birkbeck working papers in economics and finance : BWPEF
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ECONIS (ZBW)
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Customer anger and incentives for quality provision
Heyes, Anthony
;
Kapur, Sandeep
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2012
Persistent link: https://www.econbiz.de/10009670844
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