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subject:"USA"
~language:"eng"
~subject:"Complaint management"
~subject:"Customer satisfaction"
~subject:"Gesundheitswesen"
~type_genre:"Amtsdruckschrift"
~type_genre:"Bibliography included"
~type_genre:"Fallstudie"
~type_genre:"Thesis"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Complaint management
Customer satisfaction
Gesundheitswesen
Dienstleistungsqualität
241
Service quality
241
United States
54
Qualitätsmanagement
36
Quality management
30
Kundenzufriedenheit
29
Beziehungsmarketing
28
Relationship marketing
28
Theorie
22
Theory
22
Deutschland
20
Germany
19
Dienstleistung
16
Consumer behaviour
14
Konsumentenverhalten
14
Hospital
13
Krankenhaus
13
Customer service
11
Estimation
11
Gesundheitsversorgung
11
Health care
11
Hochschule
11
Kundenservice
11
Schätzung
11
EU countries
10
EU-Staaten
10
Higher education institution
10
India
10
Indien
10
Dienstleistungssektor
9
Großbritannien
9
Hotel industry
9
Hotellerie
9
Measurement
9
Messung
9
School
9
Schule
9
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6
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3
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Book / Working Paper
54
Article
36
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Amtsdruckschrift
Bibliography included
Fallstudie
Thesis
Article in journal
6,701
Aufsatz in Zeitschrift
6,701
Graue Literatur
398
Non-commercial literature
398
Arbeitspapier
343
Working Paper
343
Aufsatz im Buch
194
Book section
194
Hochschulschrift
62
Conference paper
59
Konferenzbeitrag
59
Collection of articles of several authors
46
Sammelwerk
46
Case study
39
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25
Sammlung
25
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22
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19
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10
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6
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4
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3
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3
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3
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2
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2
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2
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2
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2
Übersichtsarbeit
2
Accompanied by computer file
1
Advisory report
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
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1
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English
German
48
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Smith-Ditizio, Amber A.
2
Adapa, Sujana
1
Ahearne, Michael
1
Altinay, Levent
1
Anderson, Verl
1
Assimakopoulos, Costas
1
Auh, Seigyoung
1
Bacolod, Marigee P.
1
Baker, Susan
1
Barbieri, Carla
1
Bhardwaj, Gunjan
1
Bhaskar, N. Udaya
1
Bose, S. K.
1
Bovaird, Tony
1
Brege, Staffan
1
Cahan, Steven F.
1
Caldwell, Cam
1
Camarero, Carmen
1
Chahal, Hardeep
1
Chan, Ya-hui
1
Chaney, Paul K.
1
Chen, Li-fei
1
Chen, Ling-hsiu
1
Chen, Lu-fang
1
Chen, Yu-fen
1
Chong, Rita
1
Chuancharoen, Supakij
1
Clark, Moira
1
Clark, Stephanie
1
Crisafulli, Benedetta
1
Dadfar, Hossein
1
Devi, P. Uma Maheswari
1
Dick, Astrid A.
1
Dick, Rolf van
1
Docteur, Elizabeth
1
Driver, Cyrus Edwin
1
Döscher, Kristian
1
Feman, Robin
1
Ferreira, Fernando Vendramel
1
Fichtel, Sina
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3
CESifo GmbH
1
OECD
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USA / Congress / Senate / Committee on Commerce, Science, and Transportation
1
United States / Congress / House / Committee on Ways and Means / Subcommittee on Health
1
Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Services marketing cases in emerging markets : an asian perspective
2
Tourism management : research, policies, practice
2
Auditing : a journal of practice & theory
1
BLS report / US Department of Labor, Bureau of Labor Statistics
1
Benchmarking : an international journal ; BIJ
1
Business strategies : types, benefits and effects on firm performance
1
CESifo seminar series
1
Cases on human performance improvement technologies
1
Competitive advantage : strategies, management and performance
1
Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan
1
Finanzwissenschaftliche Schriften
1
Gesundheitsökonomische Beiträge
1
Global business and organizational excellence : a review of research & best practices
1
Information systems and e-business management : ISeB
1
International journal of economics and management science : a biennual journal of School of Management ; the journal of Society of Economics and Management Research (SEMAR), School of Management, Pondicherry University
1
International journal of internet and enterprise management : IJIEM
1
International journal of management & enterprise development : IJMED
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of services, economics and management
1
International public management journal
1
Journal of air transport management
1
Journal of marketing
1
Journal of research in marketing and entrepreneurship : JRME
1
Journal of retailing and consumer services
1
Journal of travel and tourism marketing
1
Management research review
1
Multi-channel marketing, branding and retail design : new challenges and opportunities
1
Nouvelle série
1
Online banking security measures and data protection
1
Organization : the critical journal of organization, theory and society
1
Quality management journal : QMJ
1
Quantitatives Controlling
1
Schriftenreihe Internet : Praxis und Zukunftsanwendungen des Internets
1
Schriftenreihe Schwerpunkt Marketing
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Springer Gabler Research
1
Supply chain management : applications for manufacturing and service industries
1
The OECD health project
1
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ECONIS (ZBW)
90
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1
Assessing the impact of co-production on pathways to outcomes in public services : the case of policing and criminal justice
Loeffler, Elke
;
Bovaird, Tony
- In:
International public management journal
23
(
2020
)
2
,
pp. 205-223
Persistent link: https://www.econbiz.de/10012270723
Saved in:
2
The effects of failure and recovery on customer purchase behavior
Heumann, Christian G.
-
2012
Persistent link: https://www.econbiz.de/10010126965
Saved in:
3
Expectation and perception of internet banking service quality of select Indian private and public sector banks : a comparative case study
Ray, Nilanjan
- In:
Online banking security measures and data protection
,
(pp. 58-68)
.
2017
Persistent link: https://www.econbiz.de/10011610405
Saved in:
4
Managing customer complaints : the case of Imperial Orchid Hotels in Thailand
Singh, Jaywant
;
Crisafulli, Benedetta
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 35-43)
.
2017
Persistent link: https://www.econbiz.de/10011537859
Saved in:
5
Malaysian Airlines versus AirAsia : customer satisfaction, service quality and service branding
Adapa, Sujana
;
Roy, Sanjit
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 67-75)
.
2017
Persistent link: https://www.econbiz.de/10011537865
Saved in:
6
A service quality case study : what not to do
Anderson, Verl
;
Caldwell, Cam
- In:
Competitive advantage : strategies, management and …
,
(pp. 239-248)
.
2017
Persistent link: https://www.econbiz.de/10011732344
Saved in:
7
The effect of emotional climates in leader-follower and employee-customer relationships in a service context
Spiess, Janice Karen Ashia
-
2011
Persistent link: https://www.econbiz.de/10009489308
Saved in:
8
Quality management practices for business services from a buyer's perspective
Holschbach, Elmar
-
2011
Persistent link: https://www.econbiz.de/10009407751
Saved in:
9
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
10
Professional sports faculty location and vendor considerations
Smith-Ditizio, Amber A.
- In:
Supply chain management : applications for …
,
(pp. 203-218)
.
2016
Persistent link: https://www.econbiz.de/10011503315
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