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subject:"USA"
~person:"Hsu, Maxwell K."
~person:"Krishna, Kala"
~person:"Zölitz, Ulf"
~subject:"Hochschule"
~type:"article"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Dienstleistungsqualität
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Service quality
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Hsu, Maxwell K.
Krishna, Kala
Zölitz, Ulf
Hanushek, Eric Alan
8
Prybutok, Victor R.
7
Figlio, David N.
6
Jang, Soocheong
6
Min, Ho-key
6
Rivkin, Steven G.
6
Eide, Eric R.
5
McFadden, Kathleen L.
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4
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4
Gowen, Charles, III.
4
Han, Heesup
4
Rockoff, Jonah E.
4
Romano, Patrick S.
4
Sloan, Frank A.
4
Smith, Jeffrey A.
4
Wong, Herbert Stephens
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Baković, Tomislav
3
Begun, James W.
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Berry, Leonard L.
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Black, Dan A.
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Blau, David
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Gruber, Jonathan
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Gruber, Thorsten
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Ha, Jooyeon
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Economics of education review
1
European economic review : EER
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of travel and tourism marketing
1
Services marketing quarterly
1
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ECONIS (ZBW)
5
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1
Students are almost as effective as professors in university teaching
Feld, Jan
;
Salamanca, Nicolás
;
Zölitz, Ulf
- In:
Economics of education review
73
(
2019
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012215712
Saved in:
2
Preferences, selection, and value added : a structural approach
Akyol, Pelin
;
Krishna, Kala
- In:
European economic review : EER
91
(
2017
),
pp. 89-117
Persistent link: https://www.econbiz.de/10011788578
Saved in:
3
The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry
Swanson, Scott R.
;
Hsu, Maxwell K.
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
4
,
pp. 511-529
Persistent link: https://www.econbiz.de/10009385341
Saved in:
4
Critical incidents in tourism: failure, recovery, custumer switching, and word-of-mouth behaviors
Swanson, Scott R.
;
Hsu, Maxwell K.
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 180-194
Persistent link: https://www.econbiz.de/10003863497
Saved in:
5
An investigation of customer experiences with professional services
Olorunniwo, Festus O.
;
Hsu, Maxwell K.
- In:
Services marketing quarterly
29
(
2007/08
)
2
,
pp. 79-92
Persistent link: https://www.econbiz.de/10003660779
Saved in:
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