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subject:"USA"
~person:"Hsu, Maxwell K."
~subject:"Quality management"
~subject:"Verbraucherzufriedenheit"
~type_genre:"Aufsatz in Zeitschrift"
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USA
Quality management
Verbraucherzufriedenheit
Customer satisfaction
16
Kundenzufriedenheit
16
Dienstleistungsqualität
9
Service quality
9
Consumer behaviour
7
Konsumentenverhalten
7
Holiday behaviour
6
Urlaubsverhalten
6
Beziehungsmarketing
5
Relationship marketing
5
China
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4
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Tourism
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Tourismusmarketing
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3
Virales Marketing
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satisfaction
3
Confidence
2
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2
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Destination management
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Gerechtigkeit
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Service fairness
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Vertrauen
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behavioral intentions
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trust
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Article
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Aufsatz in Zeitschrift
Article in journal
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English
4
Author
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Hsu, Maxwell K.
Han, Heesup
10
Jang, Soocheong
9
Shahin, Arash
9
Naumann, Earl
6
Prybutok, Victor R.
6
Ryu, Kisang
6
Blankson, Charles
5
Dwivedi, Yogesh Kumar
5
Marimon, Frederic
5
Medeiros, Denise Dumke de
5
Ha, Jooyeon
4
Kim, Wansoo
4
Lee, Jin-soo
4
Mattila, Anna S.
4
McFadden, Kathleen L.
4
Melo, Fagner José Coutinho de melo
4
Park, Sang-June
4
Qin, Hong
4
Williams, Paul
4
Aksoy, Lerzan
3
Bonfanti, Angelo
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chen, Shun-Hsing
3
Choi, Beom Joon
3
Cobanoglu, Cihan
3
Crotts, John C.
3
Cudney, Elizabeth A.
3
Dabestani, Reza
3
Enkawa, Takao
3
Fredendall, Lawrence D.
3
Gowen, Charles, III.
3
Keiningham, Timothy
3
Khan, M. Sajid
3
Kim, Jung-hwan
3
Králová, Maria
3
Lee, Jung Young
3
Madzík, Peter
3
Masudin, Ilyas
3
Namkung, Young
3
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International journal of retail & distribution management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of travel and tourism marketing
1
Services marketing quarterly
1
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ECONIS (ZBW)
4
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1
The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry
Swanson, Scott R.
;
Hsu, Maxwell K.
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
4
,
pp. 511-529
Persistent link: https://www.econbiz.de/10009385341
Saved in:
2
Grocery store image, travel distance, satisfaction and behavioral intentions : evidence from a Midwest college town
Hsu, Maxwell K.
;
Huang, Yinghua
;
Swanson, Scott
- In:
International journal of retail & distribution management
38
(
2010
)
2/3
,
pp. 115-132
Persistent link: https://www.econbiz.de/10003964420
Saved in:
3
Critical incidents in tourism: failure, recovery, custumer switching, and word-of-mouth behaviors
Swanson, Scott R.
;
Hsu, Maxwell K.
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 180-194
Persistent link: https://www.econbiz.de/10003863497
Saved in:
4
An investigation of customer experiences with professional services
Olorunniwo, Festus O.
;
Hsu, Maxwell K.
- In:
Services marketing quarterly
29
(
2007/08
)
2
,
pp. 79-92
Persistent link: https://www.econbiz.de/10003660779
Saved in:
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