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subject:"USA"
~subject:"Complaint management"
~subject:"Customer satisfaction"
~subject:"Germany"
~subject:"Gesundheitswesen"
~type_genre:"Fallstudie"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Complaint management
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Germany
Gesundheitswesen
Dienstleistungsqualität
155
Service quality
155
Qualitätsmanagement
28
Quality management
27
Kundenzufriedenheit
24
Beziehungsmarketing
22
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22
United States
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Deutschland
15
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9
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6,871
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6,871
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601
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601
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437
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437
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378
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316
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247
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116
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15
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Smith-Ditizio, Amber A.
2
Adapa, Sujana
1
Adolf-Wright, Kerstin
1
Afting, Matthias
1
Ahearne, Michael
1
Altinay, Levent
1
Anderson, Verl
1
Asch, Markus
1
Assimakopoulos, Costas
1
Auh, Seigyoung
1
Baker, Susan
1
Barbieri, Carla
1
Berresheim, Patrick
1
Bhaskar, N. Udaya
1
Bose, S. K.
1
Bovaird, Tony
1
Brege, Staffan
1
Brust, Leona
1
Cahan, Steven F.
1
Caldwell, Cam
1
Camarero, Carmen
1
Chahal, Hardeep
1
Chan, Ya-hui
1
Chaney, Paul K.
1
Chen, Li-fei
1
Chen, Ling-hsiu
1
Chen, Lu-fang
1
Chen, Yu-fen
1
Chong, Rita
1
Chuancharoen, Supakij
1
Clark, Moira
1
Clark, Stephanie
1
Crisafulli, Benedetta
1
Dadfar, Hossein
1
Devi, P. Uma Maheswari
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Dick, Rolf van
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1
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1
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Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
2
Services marketing cases in emerging markets : an asian perspective
2
Tourism management : research, policies, practice
2
Auditing : a journal of practice & theory
1
Beiträge zum Gesundheitsmanagement
1
Benchmarking : an international journal ; BIJ
1
Business strategies : types, benefits and effects on firm performance
1
Cases on human performance improvement technologies
1
Competitive advantage : strategies, management and performance
1
Dienstleistungscontrolling
1
Global business and organizational excellence : a review of research & best practices
1
Information systems and e-business management : ISeB
1
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
1
International Management
1
International journal of economics and management science : a biennual journal of School of Management ; the journal of Society of Economics and Management Research (SEMAR), School of Management, Pondicherry University
1
International journal of internet and enterprise management : IJIEM
1
International journal of management & enterprise development : IJMED
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of services, economics and management
1
International public management journal
1
Journal of air transport management
1
Journal of electronic commerce research : JECR
1
Journal of marketing
1
Journal of research in marketing and entrepreneurship : JRME
1
Journal of retailing and consumer services
1
Journal of travel and tourism marketing
1
Management research review
1
Mit Dienstleistungen die Zukunft gestalten : [Impulse aus Forschung und Praxis] ; Beiträge der 8. Dienstleistungstagung des BMBF
1
Multi-channel marketing, branding and retail design : new challenges and opportunities
1
Online banking security measures and data protection
1
Organization : the critical journal of organization, theory and society
1
Quality management journal : QMJ
1
Schriften des Institut für Finanzdienstleistungen e.V.
1
Supply chain management : applications for manufacturing and service industries
1
Tourism management perspectives : TMP
1
Tourism planning & development
1
World class applications of Six Sigma : [real world examples of success]
1
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ECONIS (ZBW)
55
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1
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55
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1
Assessing the impact of co-production on pathways to outcomes in public services : the case of policing and criminal justice
Loeffler, Elke
;
Bovaird, Tony
- In:
International public management journal
23
(
2020
)
2
,
pp. 205-223
Persistent link: https://www.econbiz.de/10012270723
Saved in:
2
Managing customer complaints : the case of Imperial Orchid Hotels in Thailand
Singh, Jaywant
;
Crisafulli, Benedetta
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 35-43)
.
2017
Persistent link: https://www.econbiz.de/10011537859
Saved in:
3
Malaysian Airlines versus AirAsia : customer satisfaction, service quality and service branding
Adapa, Sujana
;
Roy, Sanjit
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 67-75)
.
2017
Persistent link: https://www.econbiz.de/10011537865
Saved in:
4
Versorgungsforschung und Qualitätsmessung mit GKV-Routinedaten : die Belastbarkeit von Abrechnungsdaten der gesetzlichen Krankenversicherung für die wissenschaftliche Nutzung
Horenkamp-Sonntag, Dirk
-
2017
-
1. Auflage
Persistent link: https://www.econbiz.de/10011609972
Saved in:
5
Expectation and perception of internet banking service quality of select Indian private and public sector banks : a comparative case study
Ray, Nilanjan
- In:
Online banking security measures and data protection
,
(pp. 58-68)
.
2017
Persistent link: https://www.econbiz.de/10011610405
Saved in:
6
A service quality case study : what not to do
Anderson, Verl
;
Caldwell, Cam
- In:
Competitive advantage : strategies, management and …
,
(pp. 239-248)
.
2017
Persistent link: https://www.econbiz.de/10011732344
Saved in:
7
Zwischen iBeacon und Bratwurst - Service Excellence im Messewesen
Frese, Oliver
- In:
Service Design : innovative Services und exzellente …
,
(pp. 125-134)
.
2017
Persistent link: https://www.econbiz.de/10011735404
Saved in:
8
Mit Premium-Service und Digitalisierung Kunden begeistern - wie die Deutsche Telekom veränderte Kundenerwartungen in der digitalen Welt aufnimmt und weiter vorantreibt
Niemeyer, Gero
;
Weisenburger, Franz
;
Kindervater, Lars
- In:
Service Design : innovative Services und exzellente …
,
(pp. 135-155)
.
2017
Persistent link: https://www.econbiz.de/10011735405
Saved in:
9
Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG
Egg, Gerrit
;
Speicher, Nadine
- In:
Service Design : innovative Services und exzellente …
,
(pp. 157-168)
.
2017
Persistent link: https://www.econbiz.de/10011735407
Saved in:
10
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
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