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subject:"USA"
~subject:"Complaint management"
~subject:"Customer satisfaction"
~subject:"Gesundheitswesen"
~subject:"Kundenservice"
~type_genre:"Sammlung"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
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ECONIS (ZBW)
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1
Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
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2019
Persistent link: https://www.econbiz.de/10012105262
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2
Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas
-
2019
Persistent link: https://www.econbiz.de/10012024687
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3
Leader-follower compatibility : how (dis-)similarities in values, social cynicism and leadership qualities relate to employee outcomes
Byza, Olivia Alexandra Uta
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2018
Persistent link: https://www.econbiz.de/10011933001
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4
Emotions in service recovery encounters
Jerger, Christina
-
2017
Persistent link: https://www.econbiz.de/10011731104
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5
Public Reporting von Krankenhausqualitätsdaten - Betrachtungen aus der Nutzerperspektive
Kolb, Benjamin
-
2019
Persistent link: https://www.econbiz.de/10012060845
Saved in:
6
Essays on financial intermediation in corporate takeovers
Fleig, Marcus
-
2019
Persistent link: https://www.econbiz.de/10012033554
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7
Success and failure of servitization
Lexutt, Eva
-
2019
Persistent link: https://www.econbiz.de/10012139907
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8
Delighted and satisfied customers through service excellence
Giese, Andreas
-
2016
Persistent link: https://www.econbiz.de/10011750452
Saved in:
9
The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias
-
2015
Persistent link: https://www.econbiz.de/10011312793
Saved in:
10
Efficiency, cost and quality in healthcare
Haas, Laura
-
2013
Persistent link: https://www.econbiz.de/10010361171
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