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subject:"USA"
~subject:"Complaint management"
~subject:"Customer satisfaction"
~subject:"Gesundheitswesen"
~subject:"United States"
~subject:"Welt"
~type_genre:"Amtsdruckschrift"
~type_genre:"Fallstudie"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Complaint management
Customer satisfaction
Gesundheitswesen
United States
Welt
Dienstleistungsqualität
210
Service quality
210
Qualitätsmanagement
46
Quality management
45
Deutschland
39
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38
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24
Beziehungsmarketing
22
Relationship marketing
22
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18
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18
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18
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16
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12
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12
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12
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12
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11
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10
Großbritannien
10
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10
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9
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9
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9
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9
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9
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9
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9
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9
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6,750
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6,750
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466
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466
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381
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381
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254
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254
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130
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95
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80
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80
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58
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58
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47
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Schreier, Gerhard
2
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2
Wolf, Claudia
2
Adapa, Sujana
1
Ahearne, Michael
1
Ajodhia, Virendra Shailesh
1
Altinay, Levent
1
Anderson, Verl
1
Assimakopoulos, Costas
1
Auh, Seigyoung
1
Baker, Susan
1
Barbieri, Carla
1
Bhaskar, N. Udaya
1
Bose, S. K.
1
Bovaird, Tony
1
Brackmann, Hans-Jürgen
1
Brege, Staffan
1
Cahan, Steven F.
1
Cai, Liping A.
1
Caldwell, Cam
1
Camarero, Carmen
1
Chahal, Hardeep
1
Chan, Ya-hui
1
Chaney, Paul K.
1
Chen, Li-fei
1
Chen, Ling-hsiu
1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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3
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1
Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
Deutschland / Bundesministerium für Bildung und Forschung
1
Europäische Kommission
1
Europäische Kommission / Statistisches Amt
1
Fachtagung Wachstumsmarkt Gesundheit <1998, Neuenahr-Ahrweiler>
1
Nationales Expertenseminar zur Qualitätssicherung <3, 2000, Bonn>
1
Nomos Verlagsgesellschaft
1
OECD
1
Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
1
Schweden / Statistiska Centralbyrån
1
USA / Bureau of Labor Statistics
1
USA / Congress / Senate / Committee on Commerce, Science, and Transportation
1
United States / Congress / House / Committee on Ways and Means / Subcommittee on Health
1
Universität Ulm
1
Zukunftsinitiative Rheinland-Pfalz
1
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Beiträge zur Hochschulpolitik
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
2
Services marketing cases in emerging markets : an asian perspective
2
Tourism management : research, policies, practice
2
Advances in business information systems and analytics (ABISA) book series
1
Auditing : a journal of practice & theory
1
BLS report / US Department of Labor, Bureau of Labor Statistics
1
BMBF Publik
1
Beiträge zum Gesundheitsmanagement
1
Benchmarking : an international journal ; BIJ
1
Bridging tourism theory and practice
1
Business strategies : types, benefits and effects on firm performance
1
Cases on human performance improvement technologies
1
Competitive advantage : strategies, management and performance
1
Global business and organizational excellence : a review of research & best practices
1
Information systems and e-business management : ISeB
1
International journal of economics and management science : a biennual journal of School of Management ; the journal of Society of Economics and Management Research (SEMAR), School of Management, Pondicherry University
1
International journal of internet and enterprise management : IJIEM
1
International journal of management & enterprise development : IJMED
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of services, economics and management
1
International public management journal
1
Journal of air transport management
1
Journal of marketing
1
Journal of research in marketing and entrepreneurship : JRME
1
Journal of retailing and consumer services
1
Journal of travel and tourism marketing
1
Management research review
1
Multi-channel marketing, branding and retail design : new challenges and opportunities
1
Online banking security measures and data protection
1
Organization : the critical journal of organization, theory and society
1
Premier reference source
1
Projekt Qualitätssicherung
1
Quality management journal : QMJ
1
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
1
Supply chain management : applications for manufacturing and service industries
1
The OECD health project
1
Themenkreis 0, Verschiedenes / Studien und Forschung
1
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ECONIS (ZBW)
62
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1
Assessing the impact of co-production on pathways to outcomes in public services : the case of policing and criminal justice
Loeffler, Elke
;
Bovaird, Tony
- In:
International public management journal
23
(
2020
)
2
,
pp. 205-223
Persistent link: https://www.econbiz.de/10012270723
Saved in:
2
Quality services and experiences in hospitality and tourism
Cai, Liping A.
(
ed.
);
ʿAlāʾ-ad-Dīnī, Pūyā
(
ed.
)
-
Conference on "Service Quality in Hospitality and …
-
2018
-
First edition
Persistent link: https://www.econbiz.de/10011999331
Saved in:
3
Versorgungsforschung und Qualitätsmessung mit GKV-Routinedaten : die Belastbarkeit von Abrechnungsdaten der gesetzlichen Krankenversicherung für die wissenschaftliche Nutzung
Horenkamp-Sonntag, Dirk
-
2017
-
1. Auflage
Persistent link: https://www.econbiz.de/10011609972
Saved in:
4
Expectation and perception of internet banking service quality of select Indian private and public sector banks : a comparative case study
Ray, Nilanjan
- In:
Online banking security measures and data protection
,
(pp. 58-68)
.
2017
Persistent link: https://www.econbiz.de/10011610405
Saved in:
5
Managing customer complaints : the case of Imperial Orchid Hotels in Thailand
Singh, Jaywant
;
Crisafulli, Benedetta
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 35-43)
.
2017
Persistent link: https://www.econbiz.de/10011537859
Saved in:
6
Malaysian Airlines versus AirAsia : customer satisfaction, service quality and service branding
Adapa, Sujana
;
Roy, Sanjit
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 67-75)
.
2017
Persistent link: https://www.econbiz.de/10011537865
Saved in:
7
A service quality case study : what not to do
Anderson, Verl
;
Caldwell, Cam
- In:
Competitive advantage : strategies, management and …
,
(pp. 239-248)
.
2017
Persistent link: https://www.econbiz.de/10011732344
Saved in:
8
Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG
Egg, Gerrit
;
Speicher, Nadine
- In:
Service Design : innovative Services und exzellente …
,
(pp. 157-168)
.
2017
Persistent link: https://www.econbiz.de/10011735407
Saved in:
9
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
10
Professional sports faculty location and vendor considerations
Smith-Ditizio, Amber A.
- In:
Supply chain management : applications for …
,
(pp. 203-218)
.
2016
Persistent link: https://www.econbiz.de/10011503315
Saved in:
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