//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"USA"
~subject:"Complaint management"
~subject:"Customer satisfaction"
~subject:"Gesundheitswesen"
~type_genre:"Fallstudie"
~type_genre:"Sammlung"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Qualität von Dienstleistungen"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
USA
Complaint management
Customer satisfaction
Gesundheitswesen
Dienstleistungsqualität
211
Service quality
211
United States
37
Qualitätsmanagement
31
Kundenzufriedenheit
28
Quality management
28
Beziehungsmarketing
24
Deutschland
24
Germany
24
Relationship marketing
24
Krankenhaus
15
Customer service
14
Hospital
14
Kundenservice
14
Theorie
13
Theory
13
Dienstleistung
11
India
10
Indien
10
Großbritannien
9
Hotel industry
9
Hotellerie
9
United Kingdom
9
Bildungsertrag
8
Dienstleistungsmarketing
8
Dienstleistungssektor
8
Estimation
8
Lehrkräfte
8
Measurement
8
Messung
8
Returns to education
8
School
8
Schule
8
Schätzung
8
Service industry
8
Services marketing
8
Teaching profession
8
Consumer behaviour
7
more ...
less ...
Online availability
All
Undetermined
7
Free
2
Type of publication
All
Article
38
Book / Working Paper
30
Type of publication (narrower categories)
All
Fallstudie
Sammlung
Article in journal
6,710
Aufsatz in Zeitschrift
6,710
Graue Literatur
427
Non-commercial literature
427
Arbeitspapier
354
Working Paper
354
Aufsatz im Buch
242
Book section
242
Hochschulschrift
117
Thesis
84
Collection of articles of several authors
60
Sammelwerk
60
Conference paper
59
Konferenzbeitrag
59
Case study
43
Aufsatzsammlung
32
Collection of articles written by one author
25
Konferenzschrift
25
Conference proceedings
13
Bibliografie enthalten
12
Bibliography included
12
Amtsdruckschrift
8
Government document
8
Bibliografie
5
Guidebook
3
Interview
3
Ratgeber
3
Reprint
3
Systematic review
3
Übersichtsarbeit
3
Advisory report
2
Forschungsbericht
2
Glossar enthalten
2
Glossary included
2
Gutachten
2
Mehrbändiges Werk
2
Multi-volume publication
2
Accompanied by computer file
1
more ...
less ...
Language
All
English
64
German
5
Author
All
Smith-Ditizio, Amber A.
2
Adapa, Sujana
1
Ahearne, Michael
1
Akee, Randall
1
Altinay, Levent
1
Anderson, Verl
1
Assimakopoulos, Costas
1
Auh, Seigyoung
1
Bacolod, Marigee P.
1
Baker, Susan
1
Barbieri, Carla
1
Baumöl, Ulrike
1
Bhaskar, N. Udaya
1
Bose, S. K.
1
Bovaird, Tony
1
Brege, Staffan
1
Buhl, Hans Ulrich
1
Byza, Olivia Alexandra Uta
1
Cahan, Steven F.
1
Caldwell, Cam
1
Camarero, Carmen
1
Card, David E.
1
Chahal, Hardeep
1
Chan, Ya-hui
1
Chaney, Paul K.
1
Chen, Li-fei
1
Chen, Ling-hsiu
1
Chen, Lu-fang
1
Chen, Yu-fen
1
Chong, Rita
1
Chuancharoen, Supakij
1
Clark, Moira
1
Clark, Stephanie
1
Crisafulli, Benedetta
1
Dadfar, Hossein
1
Devi, P. Uma Maheswari
1
Dick, Astrid A.
1
Dick, Rolf van
1
Egg, Gerrit
1
Ferreira, Fernando Vendramel
1
more ...
less ...
Institution
All
Nomos Verlagsgesellschaft
1
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
2
Services marketing cases in emerging markets : an asian perspective
2
Tourism management : research, policies, practice
2
Auditing : a journal of practice & theory
1
Beiträge zum Gesundheitsmanagement
1
Benchmarking : an international journal ; BIJ
1
Business strategies : types, benefits and effects on firm performance
1
Cases on human performance improvement technologies
1
Competitive advantage : strategies, management and performance
1
Global business and organizational excellence : a review of research & best practices
1
IZA prize in labor economics series
1
Information systems and e-business management : ISeB
1
International journal of economics and management science : a biennual journal of School of Management ; the journal of Society of Economics and Management Research (SEMAR), School of Management, Pondicherry University
1
International journal of internet and enterprise management : IJIEM
1
International journal of management & enterprise development : IJMED
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of services, economics and management
1
International public management journal
1
Journal of air transport management
1
Journal of marketing
1
Journal of research in marketing and entrepreneurship : JRME
1
Journal of retailing and consumer services
1
Journal of travel and tourism marketing
1
Management research review
1
Multi-channel marketing, branding and retail design : new challenges and opportunities
1
Online banking security measures and data protection
1
Organization : the critical journal of organization, theory and society
1
Quality management journal : QMJ
1
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
1
Supply chain management : applications for manufacturing and service industries
1
Tourism management perspectives : TMP
1
Tourism planning & development
1
World class applications of Six Sigma : [real world examples of success]
1
more ...
less ...
Source
All
ECONIS (ZBW)
68
Showing
1
-
10
of
68
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
-
2019
Persistent link: https://www.econbiz.de/10012105262
Saved in:
2
Leader-follower compatibility : how (dis-)similarities in values, social cynicism and leadership qualities relate to employee outcomes
Byza, Olivia Alexandra Uta
-
2018
Persistent link: https://www.econbiz.de/10011933001
Saved in:
3
Assessing the impact of co-production on pathways to outcomes in public services : the case of policing and criminal justice
Loeffler, Elke
;
Bovaird, Tony
- In:
International public management journal
23
(
2020
)
2
,
pp. 205-223
Persistent link: https://www.econbiz.de/10012270723
Saved in:
4
Success and failure of servitization
Lexutt, Eva
-
2019
Persistent link: https://www.econbiz.de/10012139907
Saved in:
5
Public Reporting von Krankenhausqualitätsdaten - Betrachtungen aus der Nutzerperspektive
Kolb, Benjamin
-
2019
Persistent link: https://www.econbiz.de/10012060845
Saved in:
6
Essays on financial intermediation in corporate takeovers
Fleig, Marcus
-
2019
Persistent link: https://www.econbiz.de/10012033554
Saved in:
7
Versorgungsforschung und Qualitätsmessung mit GKV-Routinedaten : die Belastbarkeit von Abrechnungsdaten der gesetzlichen Krankenversicherung für die wissenschaftliche Nutzung
Horenkamp-Sonntag, Dirk
-
2017
-
1. Auflage
Persistent link: https://www.econbiz.de/10011609972
Saved in:
8
Expectation and perception of internet banking service quality of select Indian private and public sector banks : a comparative case study
Ray, Nilanjan
- In:
Online banking security measures and data protection
,
(pp. 58-68)
.
2017
Persistent link: https://www.econbiz.de/10011610405
Saved in:
9
Managing customer complaints : the case of Imperial Orchid Hotels in Thailand
Singh, Jaywant
;
Crisafulli, Benedetta
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 35-43)
.
2017
Persistent link: https://www.econbiz.de/10011537859
Saved in:
10
Malaysian Airlines versus AirAsia : customer satisfaction, service quality and service branding
Adapa, Sujana
;
Roy, Sanjit
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 67-75)
.
2017
Persistent link: https://www.econbiz.de/10011537865
Saved in:
1
2
3
4
5
6
7
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->