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subject:"USA"
~subject:"Hotel industry"
~subject:"Product quality"
~type:"book"
~type_genre:"Fallstudie"
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USA
Hotel industry
Product quality
Dienstleistungsqualität
32
Service quality
32
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Michelli, Joseph
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Michelli, Joseph A.
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Spechler, Jay W.
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ECONIS (ZBW)
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Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company
Michelli, Joseph
-
2009
Persistent link: https://www.econbiz.de/10003788282
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2
When america does it right : case studies in service quality
Spechler, Jay W.
-
1991
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updated with a new chapter
Persistent link: https://www.econbiz.de/10001797334
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