//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"USA"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
USA
Customer satisfaction
15,261
Kundenzufriedenheit
13,604
Service quality
6,340
Dienstleistungsqualität
6,152
Consumer behaviour
5,572
Relationship marketing
5,450
Konsumentenverhalten
5,410
Beziehungsmarketing
5,406
customer satisfaction
1,267
Satisfaction
1,087
Customer service
1,043
Job satisfaction
1,006
Arbeitszufriedenheit
1,005
Kundenservice
986
Online retailing
985
Online-Handel
985
Qualitätsmanagement
918
Quality management
893
Holiday behaviour
856
Urlaubsverhalten
856
Electronic Commerce
795
Emotion
784
E-commerce
776
Beschwerdemanagement
767
Complaint management
767
Confidence
690
Vertrauen
690
Einzelhandel
667
Retail trade
667
Tourism
667
Verbraucherzufriedenheit
660
Brand image
659
Markenimage
652
Tourismus
646
Brand management
644
Hotel industry
644
Hotellerie
640
Markenführung
635
service quality
623
satisfaction
613
more ...
less ...
Online availability
All
Undetermined
80
Free
13
Type of publication
All
Article
432
Book / Working Paper
46
Type of publication (narrower categories)
All
Article in journal
386
Aufsatz in Zeitschrift
386
Aufsatz im Buch
27
Book section
27
Graue Literatur
20
Non-commercial literature
20
Arbeitspapier
13
Working Paper
13
research-article
13
Hochschulschrift
10
Thesis
9
Case study
6
Fallstudie
6
Collection of articles written by one author
3
Guidebook
3
Ratgeber
3
Sammlung
3
Aufsatzsammlung
2
Company information
2
Firmeninformation
2
Umfrage
2
case-report
2
conceptual-paper
2
Biografie
1
Biography
1
Collection of articles of several authors
1
Dissertation u.a. Prüfungsschriften
1
Reprint
1
Sammelwerk
1
review
1
more ...
less ...
Language
All
English
468
German
9
Undetermined
2
Author
All
Han, Heesup
8
Jang, Soocheong
8
Ryu, Kisang
6
Aksoy, Lerzan
4
Ha, Jooyeon
4
Hsu, Maxwell K.
4
Keiningham, Timothy
4
Kim, Wansoo
4
Mattila, Anna S.
4
McFadden, Kathleen L.
4
Naumann, Earl
4
Blankson, Charles
3
Botti, Simona
3
Crotts, John C.
3
Gowen, Charles, III.
3
Gómez, Miguel I.
3
Homburg, Christian
3
Khan, M. Sajid
3
Kim, Jung-hwan
3
Lee, Jung Young
3
Luo, Xueming
3
Namkung, Young
3
Noone, Breffni M.
3
Ok, Chihyung
3
Prybutok, Victor R.
3
Wieseke, Jan
3
Williams, Paul
3
Akdere, Mesut
2
Alden, Dana
2
Back, Ki-joon
2
Baekgaard, Martin
2
Barnes, Donald C.
2
Boslaugh, Sarah
2
Cahill, David L.
2
Canter, Deborah D.
2
Carpenter, Jason M.
2
Chen, Qimei
2
Cho, Yoon C.
2
Cobanoglu, Cihan
2
Coleman, Linda
2
more ...
less ...
Institution
All
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
National Bureau of Economic Research
1
Universität Mannheim
1
Verband Deutscher Maschinen- und Anlagenbau
1
Published in...
All
International journal of hospitality management
25
The journal of services marketing
13
Services marketing quarterly
12
Journal of retailing and consumer services
11
Journal of business research : JBR
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service research : JSR
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
International journal of contemporary hospitality management
8
Psychology & marketing
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Managing service quality : MSQ ; an international journal
7
Journal of marketing theory and practice
6
Journal of the Academy of Marketing Science
6
Journal of vacation marketing : an international journal
6
Health care management review : HCM review
5
Journal of air transport management
5
Journal of fashion marketing and management
5
Journal of travel and tourism marketing
5
Harvard business review : HBR
4
International Journal of Quality & Reliability Management
4
International journal of retail & distribution management
4
Journal of Services Marketing
4
Journal of consumer behaviour : an international research review
4
Journal of hospitality marketing & management
4
Journal of marketing
4
Journal of marketing research : JMR
4
Journal of marketing theory and practice : JMTP
4
Quality management journal : QMJ
4
The service industries journal
4
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
3
International journal of business environment : IJBE
3
International journal of consumer studies
3
International public management journal
3
Journal of marketing management : MM
3
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
3
Service business
3
The international review of retail, distribution and consumer research
3
The journal of personal selling & sales management : JPSSM
3
more ...
less ...
Source
All
ECONIS (ZBW)
455
Other ZBW resources
18
USB Cologne (EcoSocSci)
4
RePEc
1
Showing
1,791
-
478
of
478
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
First
Prev
39
40
41
42
43
44
45
46
47
48
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->