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subject:"United States"
subject:"Welt"
~isPartOf:"International journal of services and operations management"
~subject:"Customer satisfaction"
~subject:"Konsumentenverhalten"
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United States
Welt
Customer satisfaction
Konsumentenverhalten
India
91
Indien
90
Dienstleistungsqualität
22
Service quality
22
Quality management
20
Qualitätsmanagement
20
Industrie
18
Manufacturing industries
18
Kundenzufriedenheit
16
Lieferkette
13
Supply chain
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Consumer behaviour
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AHP approach
9
AHP-Verfahren
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Automotive industry
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Kfz-Industrie
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Multi-criteria analysis
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Multikriterielle Entscheidungsanalyse
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service quality
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Electronic Banking
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Electronic banking
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Lean Production
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Lean production
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satisfaction
7
Bank
6
KMU
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SME
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Beziehungsmarketing
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Business process management
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Factor analysis
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Faktorenanalyse
5
ISM
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Lieferantenmanagement
5
Manufacturing system
5
Produktionssystem
5
Prozessmanagement
5
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5
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English
24
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Khare, Arpita
3
Subashini, R.
3
Vasumathi, A.
3
Ali, Sadia Samar
2
Chaudhuri, Ranjan
2
Kamble, Sachin S.
2
Raut, Rakesh D.
2
Satapathy, Suchismita
2
Adil, Mohd
1
Ahmad, F.
1
Appiah, Alexander
1
Arora, Hitesh
1
Arora, Padmasai
1
Bagodi, Virupaxi
1
Bharadwaj, R. K.
1
Bhasin, Harsh V.
1
Bhaskar, N. Udaya
1
Dasgupta, Samrat
1
Debata, Bikash Ranjan
1
Devi, P. Uma Maheswari
1
Dhume, Sudheer M.
1
Dubey, Rameshwar
1
Goel, Parveen S.
1
Gupta, Atul
1
Gupta, Saranjit
1
Handa, Meenakshi
1
Jacob, Jayanth
1
Jain, Rakesh
1
Jha, Abhishek Kumar
1
Kaur, R.
1
Konsra, Pooja
1
Mahanty, Biswajit
1
Mahapatra, Siba Sankar
1
Mishra, Ankita
1
Mishra, Pravudatta
1
Mohanty, R. P.
1
Nepal, Bimal
1
Osei, Cosmos Benjamin
1
Patel, S. K.
1
Patnaik, Bhaswati
1
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International journal of services and operations management
International journal of Indian culture and business management
73
Global business review
51
Working paper / National Bureau of Economic Research, Inc.
39
Finance India : the quarterly journal of Indian Institute of Finance
35
International journal of Indian culture and business management : IJICBM
32
Working paper
32
Vision : the journal of business perspective
30
Journal of retailing and consumer services
29
Journal of global marketing
26
Journal of international consumer marketing
26
South Asian journal of management : SAJM
26
The IUP journal of marketing management : IJMM
26
Economic developments in India : quarterly update : analysis, reports, policy documents
23
International journal of business innovation and research
23
The international journal of bank marketing : IJBM
23
Journal of Indian business research
22
Asia Pacific journal of marketing and logistics
21
International journal of business and emerging markets : IJBEM
21
International journal of business and globalisation : IJBG
21
International journal of business information systems : IJBIS
21
Foreign trade review : quarterly journal of Indian Institute of Foreign Trade
20
International journal of electronic marketing and retailing : IJEMR
20
International journal of business excellence : IJBEX
19
NBER working paper series
19
The Indian economic journal
19
Indian journal of economics & business : IJEB
18
Paradigm : the journal of Institute of Management Technology
18
International journal of business excellence
17
Journal of internet commerce
17
Manthan : journal of commerce and management
15
International journal of emerging markets
14
International journal of retail & distribution management
14
Journal of fashion marketing and management
14
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
14
GITAM journal of management : a quarterly publication of GITAM Institute of Management
13
IIMB management review
13
International journal of business competition and growth : IJBCG
13
International journal of business innovation and research : IJBIR
13
Journal of business research : JBR
13
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ECONIS (ZBW)
24
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1
Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander
;
Osei, Cosmos Benjamin
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
Saved in:
2
Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John
;
Jacob, Jayanth
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
Saved in:
3
An empirical study on customer preference towards online shopping among engineering students in a private university in Vellore District, Tamil Nadu, India
Vasumathi, A.
;
Rekha, K. Sasi
;
Subashini, R.
- In:
International journal of services and operations management
24
(
2016
)
3
,
pp. 289-307
Persistent link: https://www.econbiz.de/10011635912
Saved in:
4
Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India
Devi, P. Uma Maheswari
;
Rao, B. Sankara
;
Shekhar, B. Raja
; …
- In:
International journal of services and operations management
24
(
2016
)
4
,
pp. 433-458
Persistent link: https://www.econbiz.de/10011636015
Saved in:
5
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
6
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
7
The influence of emotional intelligence on work-life balance of faculty members' performance and satisfaction in the educational institutions using multivariate analysis, India : a...
Sagaya, Mary T.
;
Vasumathi, A.
;
Subashini, R.
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 189-209
Persistent link: https://www.econbiz.de/10011522566
Saved in:
8
Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Saved in:
9
The influence of SERVQUAL dimensions on customer loyalty in banking sector, India : an empirical study
Vasumathi, A.
;
Subashini, R.
- In:
International journal of services and operations management
21
(
2015
)
3
,
pp. 370-388
Persistent link: https://www.econbiz.de/10011403701
Saved in:
10
Analysis of 3PL sustainable relationship framework
Ali, Sadia Samar
;
Kaur, R.
;
Dubey, Rameshwar
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 404-420
Persistent link: https://www.econbiz.de/10010410880
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