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subject:"United States"
~accessRights:"restricted"
~isPartOf:"Journal of service research : JSR"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Kunden-Hotline"
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United States
Konsumentenverhalten
Customer service
13
Kundenservice
13
Beziehungsmarketing
9
Relationship marketing
9
Dienstleistungsqualität
7
Service quality
7
Customer satisfaction
6
Kundenzufriedenheit
6
Arbeitsverhalten
5
Work behaviour
5
Beschwerdemanagement
4
Complaint management
4
Consumer behaviour
4
Emotion
4
Salespeople
4
Verkaufspersonal
4
Arbeitskräfte
3
Workforce
3
frontline employees
3
service recovery
3
Arbeitszufriedenheit
2
Dienstleistungsberufe
2
Dienstleistungssektor
2
Job satisfaction
2
Service industry
2
Service workers
2
Tourism employees
2
Tourismusberufe
2
customer participation
2
organizational frontlines
2
service failure
2
Automation
1
Automatisierung
1
Cognition
1
Competence
1
Creativity
1
Dienstleistungsmarketing
1
Erwartungsbildung
1
Expectation formation
1
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English
4
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Alavi, Sascha
1
Black, William C.
1
Bock, Dora E.
1
Dong, Beibei
1
Evans, Kenneth R.
1
Folse, Judith Anne Garretson
1
Habel, Johannes
1
Schmitz, Christian
1
Schneider, Janina-Vanessa
1
Sembada, Agung
1
Sivakumar, K.
1
Tojib, Dewi
1
Tsarenko, Yelena
1
Wieseke, Jan
1
Zou, Shaoming
1
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Journal of service research : JSR
Journal of retailing and consumer services
39
International journal of hospitality management
25
Journal of business research : JBR
25
The journal of services marketing
23
Journal of service research
12
Services marketing quarterly
8
International journal of contemporary hospitality management
7
Journal of hospitality marketing & management
7
Journal of retailing
7
Journal of service theory and practice
6
Journal of the Academy of Marketing Science
6
Service business
5
The service industries journal
5
European journal of marketing
4
International journal of consumer studies
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of service theory and practice : JSTP
4
Journal of travel and tourism marketing
4
Psychology & marketing
4
Technological forecasting & social change : an international journal
4
Asia Pacific journal of marketing and logistics
3
Electronic markets : the international journal on networked business
3
European journal of operational research : EJOR
3
International journal of production economics
3
International journal of quality and service sciences
3
Journal of air transport management
3
Journal of consumer marketing
3
Journal of marketing theory and practice
3
Journal of service management
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
SpringerLink / Bücher
3
The Cornell hospitality quarterly
3
The TQM journal : the international review of organizational improvement
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Tourism management : research, policies, practice
3
Tourism management perspectives : TMP
3
Academy of Management journal : AMJ
2
Asia-Pacific journal of business administration
2
Business horizons
2
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ECONIS (ZBW)
4
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1
When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes
;
Alavi, Sascha
;
Schmitz, Christian
; …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
Saved in:
2
Recovering coproduced service failures : antecedents, consequences, and moderators of locus of recovery
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 291-306
Persistent link: https://www.econbiz.de/10011665411
Saved in:
3
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
4
The positive effects of customers’ power on their behavioral responses after service failure
Sembada, Agung
;
Tsarenko, Yelena
;
Tojib, Dewi
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 337-351
Persistent link: https://www.econbiz.de/10011665459
Saved in:
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