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subject:"United States"
~accessRights:"restricted"
~person:"Baker, Melissa A."
~subject:"Konsumentenverhalten"
~subject:"Service recovery"
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United States
Konsumentenverhalten
Service recovery
Beziehungsmarketing
4
Customer satisfaction
4
Customer service
4
Kundenservice
4
Kundenzufriedenheit
4
Relationship marketing
4
Beschwerdemanagement
3
Complaint management
3
Consumer behaviour
3
Dienstleistungsqualität
3
Service quality
3
Ethiopia
2
other customer
2
service failure
2
service recovery
2
Äthiopien
2
Arbeitsverhalten
1
Customer citizenship behavior
1
Emotion
1
Employee extra-role behavior
1
Indebtedness
1
Other customer service recovery
1
Tie strength
1
USA
1
Work behaviour
1
appearance
1
attribution
1
courtesy
1
critical incident technique
1
customer loyalty
1
customer-employee rapport
1
customer-to-customer interaction
1
data and theory
1
eye contact
1
lodging
1
physical attractiveness
1
service experience
1
social servicescape
1
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Article
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English
4
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Baker, Melissa A.
Gustafsson, Anders
7
Voorhees, Clay M.
5
Barnes, Donald C.
4
Collier, Joel E.
4
Mattila, Anna S.
4
Medler-Liraz, Hana
4
Seger-Guttmann, Tali
4
Ferraro, Carla
3
Folse, Judith Anne Garretson
3
Ho, Ting Hin
3
Li, Yi
3
Miao, Li
3
Pelletier, Mark J.
3
Prentice, Catherine
3
Rui, Huaxia
3
Sands, Sean
3
Sharifi, Seyed Shahin
3
Shin, Hyunju
3
Tojib, Dewi
3
Tsarenko, Yelena
3
Van Vaerenbergh, Yves
3
Witell, Lars
3
Abney, Alexandra K.
2
Alavi, Sascha
2
Alkire, Linda
2
Anaya, Gerardo Joel
2
Beatty, Sharon E.
2
Black, William C.
2
Bolton, Ruth N.
2
Brach, Simon
2
Breazeale, Michael
2
Bruce, Helen L.
2
Burton, Jamie
2
Béal, Mathieu
2
Cai, Ruiying
2
Campbell, Colin L.
2
Casidy, Riza
2
Chaker, Nawar N.
2
Cheung, Fung Yi Millissa
2
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Published in...
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Source
All
ECONIS (ZBW)
4
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1
Customers' reactions to other customer caused service failures : the effects of tie strength on customer loyalty
Kim, Youngsun Sean
;
Baker, Melissa A.
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 682-701
Persistent link: https://www.econbiz.de/10012256164
Saved in:
2
Paying it forward : the influence of other customer service recovery on future co-creation
Kim, Kawon
;
Baker, Melissa A.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 604-615
Persistent link: https://www.econbiz.de/10012417381
Saved in:
3
How the employee looks and looks at you : building customer-employee rapport
Kim, Kawon Kathy
;
Baker, Melissa A.
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 20-40
Persistent link: https://www.econbiz.de/10011997127
Saved in:
4
Other customer service failures : emotions, impacts, and attributions
Baker, Melissa A.
;
Kim, Kawon Kathy
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
7
,
pp. 1067-1085
Persistent link: https://www.econbiz.de/10011922297
Saved in:
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