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subject:"United States"
~accessRights:"restricted"
~person:"Breazeale, Michael"
~subject:"Konsumentenverhalten"
~subject:"Service recovery"
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United States
Konsumentenverhalten
Service recovery
Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
2
Consumer behaviour
2
Customer service
2
Kundenservice
2
Relationship marketing
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Brand image
1
Brand management
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Brand transparency
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Confidence
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Customer satisfaction
1
Customer service response
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Customer waiting
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Dienstleistungsqualität
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E-commerce
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Electronic Commerce
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Internet marketing
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Kundenzufriedenheit
1
Markenführung
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Markenimage
1
Negative online reviews
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Online complaints
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Online retailing
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Online-Handel
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Online-Marketing
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Selbstbedienung
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Self-monitoring
1
Self-service
1
Self-service technology
1
Service quality
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Social Web
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Social web
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Vertrauen
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Virales Marketing
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Breazeale, Michael
Gustafsson, Anders
7
Voorhees, Clay M.
5
Baker, Melissa A.
4
Barnes, Donald C.
4
Collier, Joel E.
4
Mattila, Anna S.
4
Medler-Liraz, Hana
4
Seger-Guttmann, Tali
4
Ferraro, Carla
3
Folse, Judith Anne Garretson
3
Ho, Ting Hin
3
Li, Yi
3
Miao, Li
3
Pelletier, Mark J.
3
Prentice, Catherine
3
Rui, Huaxia
3
Sands, Sean
3
Sharifi, Seyed Shahin
3
Shin, Hyunju
3
Tojib, Dewi
3
Tsarenko, Yelena
3
Van Vaerenbergh, Yves
3
Witell, Lars
3
Abney, Alexandra K.
2
Alavi, Sascha
2
Alkire, Linda
2
Anaya, Gerardo Joel
2
Beatty, Sharon E.
2
Black, William C.
2
Bolton, Ruth N.
2
Brach, Simon
2
Bruce, Helen L.
2
Burton, Jamie
2
Béal, Mathieu
2
Cai, Ruiying
2
Campbell, Colin L.
2
Casidy, Riza
2
Chaker, Nawar N.
2
Cheung, Fung Yi Millissa
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Business horizons
1
The journal of services marketing
1
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ECONIS (ZBW)
2
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Timeliness, transparency, and trust : a framework for managing online customer complaints
Stevens, Jennifer L.
;
Spaid, Brian I.
;
Breazeale, Michael
; …
- In:
Business horizons
61
(
2018
)
3
,
pp. 375-384
Persistent link: https://www.econbiz.de/10011866294
Saved in:
2
Giving back the "self" in self service : customer preferences in self-service failure recovery
Collier, Joel E.
;
Breazeale, Michael
;
White, Allyn
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 604-617
Persistent link: https://www.econbiz.de/10011801633
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