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subject:"United States"
~accessRights:"restricted"
~person:"Miao, Li"
~subject:"Konsumentenverhalten"
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United States
Konsumentenverhalten
Consumer behaviour
3
Customer satisfaction
3
Customer service
3
Dienstleistungsqualität
3
Emotion
3
Kundenservice
3
Kundenzufriedenheit
3
Service quality
3
Gastgewerbe
2
Hospital
2
Hospitality industry
2
Krankenhaus
2
Beschwerdemanagement
1
Beziehungsmarketing
1
Communication
1
Communication accommodation
1
Complaint management
1
Consumer envy
1
Consumption value
1
Cross-cultural management
1
Cross-cultural relations
1
Emotional response
1
Emotions
1
Envy
1
Hotel industry
1
Hotellerie
1
Intercultural service encounter
1
Interkulturelle Beziehungen
1
Interkulturelles Management
1
Kommunikation
1
Neid
1
Preferential treatment
1
Relationship marketing
1
Service encounters
1
Service unfairness
1
Social behaviour
1
Social comparisons
1
Soziales Verhalten
1
coping responses
1
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English
3
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Miao, Li
Gustafsson, Anders
7
Voorhees, Clay M.
5
Baker, Melissa A.
4
Barnes, Donald C.
4
Collier, Joel E.
4
Mattila, Anna S.
4
Medler-Liraz, Hana
4
Seger-Guttmann, Tali
4
Ferraro, Carla
3
Ho, Ting Hin
3
Li, Yi
3
Prentice, Catherine
3
Rui, Huaxia
3
Sands, Sean
3
Tojib, Dewi
3
Tsarenko, Yelena
3
Witell, Lars
3
Alavi, Sascha
2
Ali, Fayaz
2
Alkire, Linda
2
Ambika, Anupama
2
Anaya, Gerardo Joel
2
Beatty, Sharon E.
2
Black, William C.
2
Bolton, Ruth N.
2
Brach, Simon
2
Breazeale, Michael
2
Bruce, Helen L.
2
Burton, Jamie
2
Cai, Ruiying
2
Campbell, Colin L.
2
Casidy, Riza
2
Chaker, Nawar N.
2
Cheung, Fung Yi Millissa
2
Deges, Frank
2
Esmark Jones, Carol L.
2
Fan, Alei
2
Folse, Judith Anne Garretson
2
Fraß, Alexander
2
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International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
The journal of services marketing
1
Source
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ECONIS (ZBW)
3
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1
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
2
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
3
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
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