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subject:"United States"
~accessRights:"restricted"
~subject:"Konsumentenverhalten"
~subject:"Service quality"
~subject:"Service recovery"
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United States
Konsumentenverhalten
Service quality
Service recovery
Customer service
889
Kundenservice
889
Dienstleistungsqualität
571
Kundenzufriedenheit
469
Customer satisfaction
468
Beziehungsmarketing
446
Relationship marketing
446
Consumer behaviour
379
Beschwerdemanagement
175
Complaint management
174
Dienstleistungssektor
127
Service industry
127
Emotion
117
Arbeitsverhalten
85
Work behaviour
85
Einzelhandel
64
Dienstleistung
63
Retail trade
63
Online retailing
62
Online-Handel
62
Services
61
Salespeople
57
Verkaufspersonal
57
Arbeitszufriedenheit
48
Job satisfaction
48
Robot
48
Roboter
48
Service failure
46
Electronic Commerce
45
Service encounter
44
Customer integration
43
Kundenintegration
43
E-commerce
41
customer service
39
Artificial intelligence
36
Künstliche Intelligenz
36
Satisfaction
34
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179
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Article
653
Book / Working Paper
21
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641
Aufsatz in Zeitschrift
641
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12
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12
Hochschulschrift
8
Thesis
3
Conference paper
2
Konferenzbeitrag
2
Aufsatzsammlung
1
Graue Literatur
1
Konferenzschrift
1
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1
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English
662
German
12
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Gustafsson, Anders
8
Mattila, Anna S.
6
Van Vaerenbergh, Yves
6
Barnes, Donald C.
5
Lyu, Yijing
5
Medler-Liraz, Hana
5
Seger-Guttmann, Tali
5
Voorhees, Clay M.
5
Baker, Melissa A.
4
Collier, Joel E.
4
Groth, Markus
4
Prentice, Catherine
4
Shin, Hyunju
4
Söderlund, Magnus
4
Witell, Lars
4
Ye, Yijiao
4
Alkire, Linda
3
Beatty, Sharon E.
3
Brady, Michael K.
3
Brengman, Malaika
3
Cheng, Bao
3
Delcourt, Cécile
3
Fan, Alei
3
Ferraro, Carla
3
Folse, Judith Anne Garretson
3
Gauquier, Laurens de
3
Gouthier, Matthias
3
Gremler, Dwayne D.
3
Ho, Ting Hin
3
Holmqvist, Jonas
3
Kim, Peter Beomcheol
3
Li, Yi
3
Mathies, Christine
3
McColl-Kennedy, Janet R.
3
Miao, Li
3
Mortimer, Gary
3
Noble, Stephanie M.
3
Pelletier, Mark J.
3
Rui, Huaxia
3
Sands, Sean
3
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Springer Fachmedien Wiesbaden
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
IGI Global
1
Nomos Verlagsgesellschaft
1
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All
Journal of retailing and consumer services
58
International journal of hospitality management
50
Journal of business research : JBR
41
The journal of services marketing
37
Journal of service research
19
International journal of contemporary hospitality management
13
Journal of service theory and practice
12
The service industries journal
12
Journal of hospitality marketing & management
11
Journal of service management
11
Services marketing quarterly
9
Journal of retailing
8
Journal of service research : JSR
8
Journal of service theory and practice : JSTP
8
Journal of the Academy of Marketing Science
8
Service business
8
European journal of marketing
7
Tourism management : research, policies, practice
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
SpringerLink / Bücher
6
Asia Pacific journal of marketing and logistics
5
Journal of travel and tourism marketing
5
Psychology & marketing
5
Technological forecasting & social change : an international journal
5
The Cornell hospitality quarterly
5
European journal of operational research : EJOR
4
International journal of consumer studies
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of quality and service sciences
4
International journal of services, economics and management
4
Journal of air transport management
4
Journal of consumer marketing
4
Journal of hospitality and tourism insights
4
Management science : journal of the Institute for Operations Research and the Management Sciences
4
Marketing letters : a journal of research in marketing
4
The TQM journal : the international review of organizational improvement
4
The journal of business & industrial marketing
4
Total quality management & business excellence
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Tourism management perspectives : TMP
4
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ECONIS (ZBW)
674
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674
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1
Customer service quality, emotional brand attachment and customer citizenship behaviors : findings from an emerging higher education market
Sharif, Khurram
;
Lemine, Mouna Sidi
- In:
Journal of marketing for higher education
34
(
2024
)
1
,
pp. 18-43
Persistent link: https://www.econbiz.de/10014566927
Saved in:
2
Impulsive buying in buyer-seller service encounters
Ali, Fayaz
;
Tauni, Muhammad Zubair
;
Butt, Asad Hassan
; …
- In:
International journal of consumer studies
48
(
2024
)
4
,
pp. 1-15
Persistent link: https://www.econbiz.de/10014576031
Saved in:
3
Influence of return convenience on young buyers' repurchase intentions
Ahmed, Waqar
;
Huma, Sehrish
;
Ali, Syed Umair
- In:
Young consumers : insight and ideas for responsible …
25
(
2024
)
2
,
pp. 149-169
Persistent link: https://www.econbiz.de/10014511533
Saved in:
4
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
5
Exploring the interplay between frontline employees' humour styles in service encounters
Oliveira, Eduardo
- In:
Journal of marketing management : JMM ; journal of the …
40
(
2024
)
1/2
,
pp. 129-150
Persistent link: https://www.econbiz.de/10014549727
Saved in:
6
A study on investigating the online impulse purchase intention of Indian women
Divakar, P.
;
Venkatesh, R.
- In:
International journal of work innovation : IJWI
5
(
2024
)
2
,
pp. 164-182
Persistent link: https://www.econbiz.de/10014547212
Saved in:
7
Online product returns : the role of perceived environmental efficacy and post-purchase entrepreneurial cognitive dissonance
Fernandez-Lores, S.
;
Crespo-Tejero, N.
; …
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014549442
Saved in:
8
The blame shift : robot service failures hold service firms more accountable
Ryoo, Yuhosua
;
Jeon, Yongwoog Andy
;
Kim, WooJin
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014535999
Saved in:
9
Orchestrating firm-specific resource integration to achieve customer service performance : an investigation in the hotel context
Rini, Gilang Puspita
;
Kusumawardhani, Amie
- In:
International journal of innovation science
16
(
2024
)
3
,
pp. 445-462
Persistent link: https://www.econbiz.de/10014538745
Saved in:
10
How to infuse mobile technologies in frontline service encounters? : an experimental analysis of customer perceptions of service competence
Röding, Tobias
;
Wagner, Gerhard
;
Steinmann, Sascha
; …
- In:
The international review of retail, distribution and …
34
(
2024
)
2
,
pp. 183-200
Persistent link: https://www.econbiz.de/10014559011
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