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subject:"United States"
~isPartOf:"European journal of marketing"
~subject:"Electronic Commerce"
~subject:"Konsumentenverhalten"
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United States
Electronic Commerce
Konsumentenverhalten
Customer service
8
Kundenservice
8
Customer satisfaction
7
Kundenzufriedenheit
7
Beziehungsmarketing
6
Dienstleistungsqualität
6
Relationship marketing
6
Service quality
6
Consumer behaviour
5
Beschwerdemanagement
2
Complaint management
2
Customer integration
2
Dienstleistungssektor
2
Kundenintegration
2
Service industry
2
Accent-service congruence
1
Arbeitszufriedenheit
1
Collective efficacy
1
Communication
1
Complaint satisfaction
1
Customer delight
1
Customer engagement
1
Customer exit
1
Customer experience
1
Customer services quality
1
Deservingness
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Dienstleistung
1
Dienstleistungsmarketing
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Disengagement
1
Ethics
1
Ethik
1
Event marketing
1
Event-Marketing
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Failure severity
1
Frontline competence
1
Frontline service employees
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Gesundheitswesen
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Health care system
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Health services
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Abboud, Liliane
1
Allen, Peter M.
1
Ambika, Anupama
1
Barnes, Donald C.
1
Beatty, Sharon E.
1
Bowen, Michael
1
Bruce, Helen L.
1
Burton, Jamie
1
Collier, Joel E.
1
Dobrzycki, Holly
1
Evans, Bruce J. W.
1
Ifie, Kemefasu
1
Jain, Varsha
1
Pelletier, Mark J.
1
Sheth, Jagdish N.
1
Vom Lehn, Dirk
1
Webb, Helena
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European journal of marketing
Journal of retailing and consumer services
45
The journal of services marketing
39
International journal of hospitality management
38
Journal of business research : JBR
29
Psychology & marketing
15
Services marketing quarterly
15
Journal of service research
12
International journal of contemporary hospitality management
11
Journal of hospitality marketing & management
11
Journal of service research : JSR
10
Journal of the Academy of Marketing Science
9
European journal of marketing : EJM
8
International journal of consumer studies
8
Journal of consumer research : JCR ; an interdisciplinary bimonthly
8
Journal of retailing
8
Managing service quality : MSQ ; an international journal
8
International journal of quality and service sciences
7
Journal of air transport management
7
Journal of service management
7
Journal of service theory and practice
7
Journal of service theory and practice : JSTP
7
The service industries journal
7
European journal of operational research : EJOR
6
Gabler Edition Wissenschaft
6
International journal of retail & distribution management
6
Journal of marketing theory and practice
6
Service business
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Academy of Management journal : AMJ
5
International journal of business and economics
5
International journal of electronic customer relationship management : IJECRM
5
International journal of services and operations management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of travel and tourism marketing
5
SpringerLink / Bücher
5
Cogent business & management
4
International journal of production economics
4
Journal of consumer behaviour : an international research review
4
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
4
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ECONIS (ZBW)
5
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1
Designing an empathetic user-centric customer support organisation : practitioners' perspectives
Sheth, Jagdish N.
;
Jain, Varsha
;
Ambika, Anupama
- In:
European journal of marketing
58
(
2024
)
4
,
pp. 845-868
Persistent link: https://www.econbiz.de/10015047345
Saved in:
2
How and when does top management interaction with customers impact customer satisfaction?
Ifie, Kemefasu
- In:
European journal of marketing
57
(
2023
)
5
,
pp. 1380-1406
Persistent link: https://www.econbiz.de/10014252295
Saved in:
3
I can't always get what I want : low power, service customer (dis)engagement and wellbeing
Abboud, Liliane
;
Bruce, Helen L.
;
Burton, Jamie
- In:
European journal of marketing
57
(
2023
)
10
,
pp. 2713-2736
Persistent link: https://www.econbiz.de/10014448576
Saved in:
4
It's not whether you win or lose, it's how you play : customer delight in unpredictable experiential encounters
Barnes, Donald C.
;
Pelletier, Mark J.
;
Collier, Joel E.
; …
- In:
European journal of marketing
56
(
2022
)
8
,
pp. 2216-2249
Persistent link: https://www.econbiz.de/10013457336
Saved in:
5
Impacting communication in optometry : enhancing health-service experiences
Vom Lehn, Dirk
;
Allen, Peter M.
;
Webb, Helena
;
Evans, …
- In:
European journal of marketing
56
(
2022
)
9
,
pp. 2546-2557
Persistent link: https://www.econbiz.de/10013457371
Saved in:
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