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subject:"United States"
~isPartOf:"International journal of contemporary hospitality management"
~person:"Cai, Ruiying"
~subject:"Konsumentenverhalten"
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United States
Konsumentenverhalten
Beziehungsmarketing
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Consumer behaviour
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Customer misbehaviour
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Customer satisfaction
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Customer service
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Customer-to-customer interactions
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Dienstleistungsmanagement
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Disruptive customer behaviour
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Kundenservice
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Kundenzufriedenheit
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International journal of contemporary hospitality management
Tourism management : research, policies, practice
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Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan
;
Cai, Ruiying
;
Anaya, Gerardo Joel
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
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