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subject:"United States"
~person:"Fan, Ying"
~subject:"Relationship marketing"
~subject:"Spillover-Effekt"
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United States
Relationship marketing
Spillover-Effekt
Internet marketing
5
Online-Marketing
5
Dienstleistungsqualität
3
Service quality
3
Air pollution
2
Automotive industry
2
Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
2
Corporate reputation
2
Customer satisfaction
2
Customer service
2
Deutsch
2
Diesel engine
2
Diesel fuel
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Dieselkraftstoff
2
Dieselmotor
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Ereignisstudie
2
Event study
2
Firmenimage
2
German
2
Kfz-Industrie
2
Kundenservice
2
Kundenzufriedenheit
2
Luftverschmutzung
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Marketing
2
Social Web
2
Social web
2
Spillover effect
2
USA
2
service operations
2
E-commerce
1
Electronic Commerce
1
Google trends
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Online retailing
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Fan, Ying
Harrigan, Paul
11
Hollebeek, Linda D.
10
Conduit, Jodie
8
Tucker, Catherine
8
Karjaluoto, Heikki
7
Loureiro, Sandra Maria Correia
7
Rahman, Zillur
7
Ratten, Vanessa
7
Thaichon, Park
7
Ahuja, Vandana
6
Malthouse, Edward C.
6
Rita, Paulo
6
Theobald, Elke
6
Alavi, Shirin
5
Bilgihan, Anil
5
Brodie, Roderick J.
5
Choi, Yung Kyun
5
Goldfarb, Avi
5
Johnson, Lester W.
5
Kumar, Vikas
5
Luoma-aho, Vilma
5
Milne, George R.
5
Rather, Raouf Ahmad
5
Schumann, Jan Hendrik
5
Weaven, Scott
5
Agnihotri, Raj
4
Bachmann, Ruediger
4
Bart, Yakov
4
Bilro, Ricardo Godinho
4
Bright, Laura F.
4
Calder, Bobby J.
4
Carlson, Jamie
4
Chaffey, Dave
4
Dessart, Laurence
4
Dwivedi, Yogesh Kumar
4
Ehrlich, Gabriel
4
Filieri, Raffaele
4
Grewal, Dhruv
4
Gómez-Suárez, Mónica
4
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of services and operations management
1
Journal of the European Economic Association : JEEA
1
Working paper / National Bureau of Economic Research, Inc.
1
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ECONIS (ZBW)
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Firms and collective reputation : a study of the Volkswagen emissions scandal
Bachmann, Ruediger
;
Ehrlich, Gabriel
;
Fan, Ying
;
Ruzic, …
- In:
Journal of the European Economic Association : JEEA
21
(
2023
)
2
,
pp. 484-525
Persistent link: https://www.econbiz.de/10014316817
Saved in:
2
Firms and collective reputation : a study of the Volkswagen emissions scandal
Bachmann, Ruediger
;
Ehrlich, Gabriel
;
Fan, Ying
;
Ruzic, …
-
2019
Persistent link: https://www.econbiz.de/10012099410
Saved in:
3
Service recovery strategies using social media sites
Fan, Ying
;
Niu, Run H.
- In:
International journal of services and operations management
28
(
2017
)
4
,
pp. 540-563
Persistent link: https://www.econbiz.de/10011860881
Saved in:
4
To tweet or not to tweet? : exploring the effectiveness of service recovery strategies using social media
Fan, Ying
;
Niu, Run Hong
- In:
International journal of operations & production …
36
(
2016
)
9
,
pp. 1014-1036
Persistent link: https://www.econbiz.de/10011566440
Saved in:
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