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subject:"United States"
~person:"Seger-Guttmann, Tali"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Kunden-Hotline"
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United States
Konsumentenverhalten
Customer service
5
Kundenservice
5
Consumer behaviour
4
Customer satisfaction
3
Dienstleistungsqualität
3
Emotion
3
Kundenzufriedenheit
3
Service quality
3
Arbeitsverhalten
2
Beziehungsmarketing
2
Emotional labor
2
Flirting
2
Hospital
2
Krankenhaus
2
Relationship marketing
2
Work behaviour
2
Arbeitszufriedenheit
1
Authenticity
1
Bartenders
1
Business ethics
1
Codetermination
1
Commercial- friendship
1
Customer
1
Customer ingratiation
1
Customer integration
1
Customer loyalty
1
Customer participation
1
Customer-related outcomes
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Customers
1
Dienstleistungssektor
1
Employees' responses
1
Ethical dissonance
1
Ethics
1
Ethik
1
Fake displays
1
Flirting-displays
1
Fraudulent return
1
Gender
1
Geschlecht
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Seger-Guttmann, Tali
Gustafsson, Anders
9
Miao, Li
7
Kumar, Anuj
6
Mattila, Anna S.
6
Gierl, Heribert
5
Sirianni, Nancy J.
5
Voorhees, Clay M.
5
Baker, Melissa A.
4
Barnes, Donald C.
4
Collier, Joel E.
4
Gelbrich, Katja
4
Halperin, Basil
4
Ho, Benjamin
4
Jerath, Kinshuk
4
List, John A.
4
Lucas, Robert W.
4
McColl-Kennedy, Janet R.
4
Medler-Liraz, Hana
4
Muir, Ian
4
Netessine, Serguei
4
Walsh, Gianfranco
4
Bambauer, Silke
3
Bolton, Ruth N.
3
Chase, Richard B.
3
Ferraro, Carla
3
Groth, Markus
3
Gruber, Thorsten
3
Hellström, Daniel
3
Ho, Ting Hin
3
Huang, Zhuowei
3
Kessler-Thönes, Tino
3
Larivière, Bart
3
Li, Yi
3
Meyer, Tracy
3
Paswan, Audhesh
3
Prentice, Catherine
3
Roschk, Holger
3
Rui, Huaxia
3
Sands, Sean
3
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Journal of retailing and consumer services
2
The journal of services marketing
1
The service industries journal
1
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ECONIS (ZBW)
4
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1
Flirting in service encounters : does the server's sex matter?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 549-562
Persistent link: https://www.econbiz.de/10014276930
Saved in:
2
The joint effect of flirting and emotional labor on customer service-related outcomes
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502728
Saved in:
3
Illegitimate returns as a trigger for customers' ethical dissonance
Seger-Guttmann, Tali
;
Vilnai-Yavetz, Iris
;
Wang, Chen-Ya
; …
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 120-131
Persistent link: https://www.econbiz.de/10011929912
Saved in:
4
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
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