//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"United States"
~subject:"Konsumentenverhalten"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kunden-Hotline"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
United States
Konsumentenverhalten
Customer service
3,024
Kundenservice
3,024
Beziehungsmarketing
1,114
Relationship marketing
1,114
Dienstleistungsqualität
1,106
Service quality
1,106
Kundenzufriedenheit
975
Customer satisfaction
974
Consumer behaviour
752
Deutschland
372
Germany
370
Beschwerdemanagement
345
Complaint management
344
Theorie
289
Theory
289
Dienstleistungssektor
258
Service industry
257
Emotion
187
USA
182
Dienstleistung
170
Einzelhandel
140
Electronic Commerce
138
Retail trade
137
Services
130
Bundling strategy
128
Leistungsbündel
128
Online retailing
124
Online-Handel
124
E-commerce
123
Arbeitsverhalten
119
Salespeople
119
Verkaufspersonal
119
Work behaviour
119
Qualitätsmanagement
101
Lieferantenmanagement
100
Supplier relationship management
100
Quality management
99
Callcenter
93
more ...
less ...
Online availability
All
Undetermined
404
Free
112
Type of publication
All
Article
741
Book / Working Paper
154
Journal
1
Type of publication (narrower categories)
All
Article in journal
699
Aufsatz in Zeitschrift
699
Hochschulschrift
43
Aufsatz im Buch
39
Book section
39
Graue Literatur
34
Non-commercial literature
34
Thesis
31
Arbeitspapier
20
Working Paper
20
Case study
10
Fallstudie
10
Collection of articles of several authors
8
Sammelwerk
8
Bibliografie enthalten
5
Bibliography included
5
Collection of articles written by one author
5
Ratgeber
5
Sammlung
5
Aufsatzsammlung
4
Guidebook
4
Lehrbuch
3
Textbook
3
Conference paper
2
Konferenzbeitrag
2
Amtsdruckschrift
1
Conference proceedings
1
Government document
1
Handbook
1
Handbuch
1
Interview
1
Konferenzschrift
1
more ...
less ...
Language
All
English
839
German
58
French
2
Author
All
Gustafsson, Anders
9
Miao, Li
7
Kumar, Anuj
6
Mattila, Anna S.
6
Gierl, Heribert
5
Sirianni, Nancy J.
5
Voorhees, Clay M.
5
Baker, Melissa A.
4
Barnes, Donald C.
4
Collier, Joel E.
4
Gelbrich, Katja
4
Halperin, Basil
4
Ho, Benjamin
4
Jerath, Kinshuk
4
List, John A.
4
Lucas, Robert W.
4
McColl-Kennedy, Janet R.
4
Medler-Liraz, Hana
4
Muir, Ian
4
Netessine, Serguei
4
Seger-Guttmann, Tali
4
Walsh, Gianfranco
4
Bambauer, Silke
3
Bolton, Ruth N.
3
Chase, Richard B.
3
Ferraro, Carla
3
Groth, Markus
3
Gruber, Thorsten
3
Hellström, Daniel
3
Ho, Ting Hin
3
Huang, Zhuowei
3
Kessler-Thönes, Tino
3
Larivière, Bart
3
Li, Yi
3
Meyer, Tracy
3
Paswan, Audhesh
3
Prentice, Catherine
3
Roschk, Holger
3
Rui, Huaxia
3
Sands, Sean
3
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
3
RWTH Aachen
2
Bergische Universität Wuppertal
1
Books on Demand GmbH <Norderstedt>
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institute of Leadership and Management <London>
1
Journée de recherche en marketing horloger <8., 2013, Neuenburg, Schweiz>
1
Journée internationale du marketing horloger <17., 2013, La Chaux-de-Fonds>
1
MultiPart Garantie AG
1
MultiPart Garantie AG <Ringsheim>
1
National Bureau of Economic Research
1
USA / General Accounting Office
1
Universität Ulm
1
Universität Zürich / Institut für Schweizerisches Bankwesen
1
Verband Deutscher Maschinen- und Anlagenbau
1
Öko-Institut
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
45
The journal of services marketing
38
International journal of hospitality management
37
Journal of business research : JBR
28
Psychology & marketing
15
Services marketing quarterly
15
Journal of service research
12
International journal of contemporary hospitality management
11
Journal of hospitality marketing & management
11
Journal of service research : JSR
10
Journal of the Academy of Marketing Science
9
European journal of marketing : EJM
8
International journal of consumer studies
8
Journal of consumer research : JCR ; an interdisciplinary bimonthly
8
Journal of retailing
8
Managing service quality : MSQ ; an international journal
8
Journal of air transport management
7
Journal of service management
7
Journal of service theory and practice
7
Journal of service theory and practice : JSTP
7
Gabler Edition Wissenschaft
6
International journal of quality and service sciences
6
Journal of marketing theory and practice
6
Service business
6
The service industries journal
6
Academy of Management journal : AMJ
5
European journal of marketing
5
European journal of operational research : EJOR
5
International journal of business and economics
5
International journal of retail & distribution management
5
International journal of services and operations management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of travel and tourism marketing
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Cogent business & management
4
International journal of production economics
4
Journal of consumer behaviour : an international research review
4
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
4
Personnel psychology : a journal of applied research
4
Technological forecasting & social change : an international journal
4
more ...
less ...
Source
All
ECONIS (ZBW)
896
Showing
101
-
110
of
896
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
101
Antecedents and consequences of effective customer participation : the role of customer education and service modularity
Shah, Syed Aamir Ali
;
Jajja, Muhammad Shakeel Sadiq
; …
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 697-720
Persistent link: https://www.econbiz.de/10014339773
Saved in:
102
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
103
Customer engagement, dependence and loyalty : an empirical study of Chinese customers in multitouch service encounters
Chen, Xin
;
Guo, Shuojia
;
Xiong, Jie
;
Ye, Zhuxin
- In:
Technological forecasting & social change : an …
197
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468859
Saved in:
104
How do customer-related characteristics influence frontline bank employees' boundary spanning behaviors?
Lee, Myoung-Soung
;
Yoo, Jaewon
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1945-1973
Persistent link: https://www.econbiz.de/10014470760
Saved in:
105
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
106
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
107
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
108
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
109
The power of identity cues in text-based customer service : evidence from Twitter
Gao, Yang
;
Rui, Huaxia
;
Sun, Shujing
- In:
MIS quarterly
47
(
2023
)
3
,
pp. 983-1014
Persistent link: https://www.econbiz.de/10014422566
Saved in:
110
Is online-to-offline customer care support essential for consumer service?
Sarkar, Biswajit
;
Dey, Bikash Koli
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-29
Persistent link: https://www.econbiz.de/10014373304
Saved in:
First
Prev
7
8
9
10
11
12
13
14
15
16
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->