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subject:"Verbraucherzufriedenheit"
~isPartOf:"International journal of quality & reliability management"
~person:"Silva, Matheus Alberto Rodrigues"
~subject:"Electronic Commerce"
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Verbraucherzufriedenheit
Electronic Commerce
Beschwerdemanagement
1
Beziehungsmarketing
1
Complaint management
1
Consumer behaviour
1
Customer satisfaction
1
Dienstleistungsqualität
1
Digital platform
1
Digitale Plattform
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E-commerce
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Electronic commerce
1
Internet
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Konsumentenverhalten
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Kundenzufriedenheit
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Online business
1
Online platforms
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Online retailing
1
Online-Handel
1
Product quality
1
Produktqualität
1
Relationship marketing
1
Service quality
1
Services quality
1
Services recovery
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Silva, Matheus Alberto Rodrigues
Adhikari, Arnab
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Alarifi, Areej Abdulrahman
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Husain, Khalid Sami
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Llach, Josep
1
Mamakou, Xenia J.
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Manresa, Alba
1
Medeiros, Francisco de Assis da Silva
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Milesi, Maria
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Mukherjee, Arindam
1
Nandankar, Sunil
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Oliveira, Alessandro Silva de
1
Sachan, Amit
1
Seyedeh Fatemeh Kalantarzadeh Tezerjany
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Silva, Dirceu da
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Souki, Gustavo Quiroga
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Vila-Brunet, Neus
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International journal of quality & reliability management
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Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce
Oliveira, Alessandro Silva de
;
Souki, Gustavo Quiroga
; …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2559-2580
Persistent link: https://www.econbiz.de/10014470801
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