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type:"article"
~isPartOf:"International journal of consumer studies"
~isPartOf:"International journal of internet marketing and advertising : IJIMA"
~isPartOf:"Services marketing quarterly"
~person:"D'Alessandro, Steven"
~person:"Ferreira, Naiara Silva"
~subject:"inertia"
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International journal of consumer studies
International journal of internet marketing and advertising : IJIMA
Services marketing quarterly
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The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
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