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type:"article"
~isPartOf:"International journal of services and operations management"
~isPartOf:"Service Design : innovative Services und exzellente Kundenerlebnisse gestalten"
~subject:"Service quality"
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Search: subject_exact:"Process-based management"
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Service quality
Business process management
42
Prozessmanagement
42
Lean Production
10
Lean production
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Dienstleistungsqualität
7
Quality management
7
Qualitätsmanagement
7
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value stream mapping
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operations management
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Karppinen, Henri
3
Huiskonen, Janne
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Seppänen, Kaisa
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Fernando, Yudi
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Gouthier, Matthias H. J.
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Khan, Sami A.
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Koivuniemi, Jouni
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Kolbenschlag, Michael
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Rintala, Annastiina
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Rütten, Oliver
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International journal of services and operations management
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
International journal of production research
6
Business process management journal
4
International journal of six sigma and competitive advantage : IJSSCA
4
Total quality management & business excellence
4
Benchmarking : an international journal ; BIJ
3
Cogent business & management
2
European research studies
2
Health care management science : a new journal serving the international health care management community
2
International journal of accounting information systems
2
International journal of business process integration and management : IJBPIM
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of quality & reliability management
2
International journal of services technology and management
2
Journal of operations management
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (Online)
2
Production and operations management : an international journal of the Production and Operations Management Society
2
Production and operations management : the flagship research journal of the Production and Operations Management Society
2
Quality management journal : QMJ
2
The journal of information systems : JIS ; a semiannual journal of the Information Systems Section of the American Accouting Association
2
World class applications of Six Sigma : [real world examples of success]
2
4OR : a quarterly journal of operations research
1
AMS review : official publication of the Academy of Marketing Science
1
Amfiteatru economic : an economic and business research periodical
1
Baltic Journal of Economic Studies
1
Betriebliches Rechnungswesen und Controlling im Spannungsfeld von Theorie und Praxis : Festschrift für Prof. Dr. Jürgen Graßhoff zum 65. Geburtstag
1
Betriebswirtschaftliche Forschung und Praxis : BFuP
1
Big data analytics in operations and supply chain management
1
Business Process Management Workshops : BPM 2009 international workshops, Ulm, Germany, September 7, 2009 ; revised papers
1
Decision
1
Decision analytics journal
1
Decision sciences : DS
1
Developing business strategies and identifying risk factors in modern organizations
1
Dienstleistungsmanagement im Krankenhaus ; 2
1
Digitalisierung der Unternehmenssteuerung : Prozessautomatisierung, Business Analytics, Big Data, SAP S/4HANA, Anwendungsbeispiele
1
E-commerce and web technologies : 6th international conference, EC-Web 2005, Copenhagen, Denmark, August 23 - 26, 2005 ; proceedings
1
European journal of cross-cultural competence and management
1
Health care management review : HCM review
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ECONIS (ZBW)
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1
Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
Saved in:
2
Einführung ins Service Design : Ziele, Prozess und Instrumente
Gouthier, Matthias H. J.
- In:
Service Design : innovative Services und exzellente …
,
(pp. 17-32)
.
2017
Persistent link: https://www.econbiz.de/10011735320
Saved in:
3
Serviceprozessmanagement und Kundenbegeisterung im Zeitalter der Digitalisierung
Kolbenschlag, Michael
;
Rütten, Oliver
- In:
Service Design : innovative Services und exzellente …
,
(pp. 63-78)
.
2017
Persistent link: https://www.econbiz.de/10011735383
Saved in:
4
Operations management in improving elderly home care
Rintala, Annastiina
;
Karppinen, Henri
;
Koivuniemi, Jouni
- In:
International journal of services and operations management
24
(
2016
)
3
,
pp. 331-362
Persistent link: https://www.econbiz.de/10011635942
Saved in:
5
Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
Saved in:
6
Identifying product and process configuration requirements in a decentralised service delivery system
Karppinen, Henri
;
Seppänen, Kaisa
;
Huiskonen, Janne
- In:
International journal of services and operations management
17
(
2014
)
3
,
pp. 294-310
Persistent link: https://www.econbiz.de/10010389438
Saved in:
7
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
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