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type:"article"
~isPartOf:"International journal of services and operations management"
~subject:"Business process management"
~subject:"Service quality"
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Search: subject_exact:"Process-based management"
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Business process management
Service quality
Prozessmanagement
40
Lean Production
10
Lean production
10
Quality management
7
Qualitätsmanagement
7
Simulation
7
value stream mapping
7
Gesundheitsversorgung
6
Health care
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Organisatorischer Wandel
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operations management
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Indien
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Karppinen, Henri
3
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Huiskonen, Janne
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Seppänen, Kaisa
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1
Antonelli, Dario
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International journal of services and operations management
International journal of production research
367
Business process management journal
308
International journal of production economics
104
International journal of business process integration and management : IJBPIM
102
International journal of productivity and quality management : IJPQM
72
Manufacturing & service operations management : M & SOM
66
European journal of operational research : EJOR
63
Journal of operations management
61
International journal of business information systems : IJBIS
56
Information systems and e-business management : ISeB
55
International journal of process management and benchmarking : IJPMB
49
HMD : Praxis der Wirtschaftsinformatik
48
Journal of industrial engineering and management : JIEM
46
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
40
International journal of quality & reliability management
40
The TQM journal : the international review of organizational improvement
40
Industrial marketing management : the international journal for industrial and high-tech firms
39
Production and operations management : an international journal of the Production and Operations Management Society
39
Computers & operations research : and their applications to problems of world concern ; an international journal
38
IEEE transactions on engineering management : EM
38
Prozessmanagement in der Praxis : Wertschöpfungsketten planen, optimieren und erfolgreich steuern
37
Knowledge and process management : the journal of corporate transformation ; the official journal of the Institute of Business Process Re-engineering
33
International journal of six sigma and competitive advantage : IJSSCA
30
Business & information systems engineering
29
European research studies
29
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik
28
Benchmarking : an international journal ; BIJ
26
Health care management science
26
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
26
Strategic alignment, governance, people and culture
26
Business process management workshops : BPM 2007 international workshops, BPI, BPD, CBP, ProHealth, RefMod, semantics4ws, Brisbane, Australia, September 24, 2007 ; revised selected papers
24
Operations management research : OMR ; advancing practice through theory
24
Process management : a guide for the design of business processes
24
Handbook of research on business process modeling
23
International journal of project management : the journal of The International Project Management Association
23
Production and operations management : the flagship research journal of the Production and Operations Management Society
23
Total quality management & business excellence
23
Business Process Management Workshops : BPM 2012 International Workshops, Tallinn, Estonia, September 3, 2012 ; revised papers
22
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ECONIS (ZBW)
40
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1
Organisational management through performance indicators
Kipper, Liane Mahlmann
;
Nara, Elpidio Oscar Benitez
; …
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 447-464
Persistent link: https://www.econbiz.de/10012162858
Saved in:
2
Application of value stream mapping for cycle time reduction in production of link and roller assembly
Manupati, Vijay Kumar
;
Gangal, Chaitanya
;
Varela, M. L. R.
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 135-158
Persistent link: https://www.econbiz.de/10012106454
Saved in:
3
Business process reengineering impact on SMEs operations : evidences from GCC region
Aziz, Waleed A.
- In:
International journal of services and operations management
33
(
2019
)
4
,
pp. 545-562
Persistent link: https://www.econbiz.de/10012145290
Saved in:
4
Improving organisational process input factors and company performance
Formby, Sam K.
;
Medlin, B. Dawn
;
Chen, Charlie C.
; …
- In:
International journal of services and operations management
32
(
2019
)
1
,
pp. 67-82
Persistent link: https://www.econbiz.de/10012008932
Saved in:
5
Reducing rejections using Six Sigma : a case from Indian automobile component manufacturing industry
Kaushik, Mohit
;
Chauhan, Gaurav
;
Mathiyazhagan, Maathai K.
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 69-86
Persistent link: https://www.econbiz.de/10012054833
Saved in:
6
Development of software support for process FMEA : a case study
Bharathi, S. Karthik
;
Vinodh S
;
Gopi, N.
- In:
International journal of services and operations management
31
(
2018
)
4
,
pp. 415-432
Persistent link: https://www.econbiz.de/10012008499
Saved in:
7
Analysis of patient flows in elective surgery : modelling and optimisation of the hospitalisation process
Antonelli, Dario
;
Bruno, Giuliana
;
Taurino, Teresa
- In:
International journal of services and operations management
31
(
2018
)
4
,
pp. 513-529
Persistent link: https://www.econbiz.de/10012008576
Saved in:
8
Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
Saved in:
9
Analysing courts as a professional service operations management environment
Pekkanen, Petra
;
Puolakka, Tiina
;
Pirttilä, Timo
- In:
International journal of services and operations management
29
(
2018
)
3
,
pp. 332-358
Persistent link: https://www.econbiz.de/10011849973
Saved in:
10
Business process reengineering framework and methodology : a critical study
Bhaskar, Hari Lal
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 527-556
Persistent link: https://www.econbiz.de/10011878336
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