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~isPartOf:"International journal of services and operations management"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Qualitätswirtschaft"
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Quality management
88
Qualitätsmanagement
88
Dienstleistungsqualität
30
Service quality
30
India
20
Indien
20
Customer satisfaction
16
Kundenzufriedenheit
16
service quality
16
Industrie
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Lean production
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Manufacturing industries
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TQM
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Performance measurement
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Performance-Messung
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Lieferkette
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Six Sigma
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total quality management
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SERVQUAL
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Aufsatz in Zeitschrift
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88
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88
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Devadasan, S. R.
6
Murugesh, R.
3
Smith, Alan D.
3
Vinodh S
3
Al-Khalili, Amjad
2
Amjad Khalili
2
Baker, Timothy
2
Chiarini, Andrea
2
Digalwar, A. K.
2
Garg, Dixit
2
Gupta, Vineet
2
Jegadheesan, C.
2
Kamakoty, Juhi
2
Karim, A. N. Mustafizul
2
Kumar, Raj
2
Mathiyazhagan, Maathai K.
2
Md Yusof Ismail
2
Min, Ho-key
2
Paranitharan, K. P.
2
Shalij, P. R.
2
Sohani, Nagendra
2
Subari, Khairanum
2
Adams, Stephanie G.
1
Afruzi, Elham Nabipoor
1
Akbulut, Asli Yagmur
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Alawamleh, Mohammad
1
Anbuoli, P.
1
Antunes, Marina Godinho
1
Ashley, Nancy W.
1
Asokan, P.
1
Babbar, Sunil
1
Babu, T. Ramesh
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Basu, Rana
1
Bharathi, S. Karthik
1
Bhasin, Harsh V.
1
Bhaskar, N. Udaya
1
Bhola, Prabha
1
Bouami, Driss
1
Cao, Zheng
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International journal of services and operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
518
International journal of productivity and quality management : IJPQM
452
The TQM journal : the international review of organizational improvement
408
International journal of quality & reliability management
389
International journal of production research
351
Total quality management & business excellence
250
International journal of production economics
199
International journal of six sigma and competitive advantage : IJSSCA
181
Quality management journal : QMJ
171
European journal of operational research : EJOR
93
International journal of quality and service sciences
81
Benchmarking : an international journal ; BIJ
66
International journal of business excellence
62
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
The international journal of productivity and performance management : IJPPM
59
Business process management journal
58
International journal of process management and benchmarking : IJPMB
58
Health care management review : HCM review
54
Amfiteatru economic : an economic and business research periodical
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
46
IEEE transactions on engineering management : EM
42
Journal of health organization and management
42
International journal of quality and innovation
41
European journal of industrial engineering : EJIE
40
International journal of technology management : IJTM
38
Cogent business & management
36
Management science : journal of the Institute for Operations Research and the Management Sciences
34
European research studies
32
International journal of business excellence : IJBEX
30
International journal of hospitality management
29
Production and operations management : an international journal of the Production and Operations Management Society
29
The service industries journal
29
International journal of business information systems : IJBIS
28
International journal of services and operations management : IJSOM
28
Journal of business research : JBR
28
Auditing : a journal of practice & theory
26
Benchmarking : an international journal
26
International journal of project management : the journal of The International Project Management Association
26
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ECONIS (ZBW)
88
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31
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
32
Measurement of service quality of upstream and downstream supply chain
Kamakoty, Juhi
;
Sohani, Nagendra
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 99-119
Persistent link: https://www.econbiz.de/10011593478
Saved in:
33
Development of fuzzy PROMETHEE algorithm for the evaluation of Indian world-class manufacturing organisations
Digalwar, Abhijeet K.
;
Date, Prasanna A.
- In:
International journal of services and operations management
24
(
2016
)
3
,
pp. 308-330
Persistent link: https://www.econbiz.de/10011635919
Saved in:
34
Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India
Devi, P. Uma Maheswari
;
Rao, B. Sankara
;
Shekhar, B. Raja
; …
- In:
International journal of services and operations management
24
(
2016
)
4
,
pp. 433-458
Persistent link: https://www.econbiz.de/10011636015
Saved in:
35
Integrating fuzzy MCDM methodology to investigate quality management practices in Indian digital service SMEs
Basu, Rana
;
Bhola, Prabha
- In:
International journal of services and operations management
25
(
2016
)
2
,
pp. 173-205
Persistent link: https://www.econbiz.de/10011636414
Saved in:
36
Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
Saved in:
37
Measuring service quality perception of students in business schools
Joshi, Pradeep
;
Chadha, Suresh Kumar
- In:
International journal of services and operations management
25
(
2016
)
4
,
pp. 479-507
Persistent link: https://www.econbiz.de/10011636628
Saved in:
38
An empirical study of total quality management and its influences on nurses' attitude and service performance in healthcare organisations
Ju, Ki-Jung
;
Park, Byeonghwa
- In:
International journal of services and operations management
24
(
2016
)
2
,
pp. 147-166
Persistent link: https://www.econbiz.de/10011619972
Saved in:
39
A framework for service quality improvement in multi-stage processes
Roy, Sheila
;
Mukherjee, Indrajit
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 150-174
Persistent link: https://www.econbiz.de/10011380057
Saved in:
40
Assessment of upstream service quality of supply chain
Kamakoty, Juhi
;
Sohani, Nagendra
- In:
International journal of services and operations management
22
(
2015
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10011459009
Saved in:
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