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type:"article"
~isPartOf:"Journal of Contemporary Issues in Business and Government"
~isPartOf:"Journal of retailing and consumer services"
~person:"Jung, Na Young"
~subject:"Dienstleistungsqualität"
~subject:"Mobile phone"
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Dienstleistungsqualität
Mobile phone
Beschwerdemanagement
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Beziehungsmarketing
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Complaint management
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Consumer behaviour
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Customer satisfaction
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Mobilkommunikation
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Online retailing
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Online-Handel
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Perceived justice
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Service recovery
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Journal of Contemporary Issues in Business and Government
Journal of retailing and consumer services
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Effect of service recovery on customers' perceived justice, satisfaction, and word-of-mouth intentions on online shopping websites
Jung, Na Young
;
Seock, Yoo-Kyoung
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 23-30
Persistent link: https://www.econbiz.de/10011729705
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