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type:"article"
~isPartOf:"Journal of health organization and management"
~subject:"Quality management"
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Search: subject_exact:"Servicequalität"
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Quality management
Dienstleistungsqualität
55
Service quality
55
Gesundheitsversorgung
38
Health care
38
Hospital
36
Krankenhaus
36
Gesundheitswesen
28
Health care system
28
Patients
21
Patienten
20
Qualitätsmanagement
18
Healthcare
8
Physicians
8
Ärzte
8
Customer satisfaction
7
Großbritannien
7
Kundenzufriedenheit
7
Quality improvement
7
United Kingdom
7
Health services
6
Patient satisfaction
6
Developing countries
5
Entwicklungsländer
5
Hospital management
5
Hospitals
5
Krankenhausmanagement
5
Arbeitsschutz
4
Australia
4
Australien
4
Corporate culture
4
Emotion
4
Occupational safety
4
Organisatorischer Wandel
4
Organizational change
4
Patient safety
4
Quality
4
Unternehmenskultur
4
Cancer
3
Customer integration
3
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18
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Abdallah, Ayman Bahjat
1
Alkhaldi, Rasha Zuhair
1
Allen, Davina
1
Ballardie, Ruth
1
Bamber, Greg
1
Barchielli, Chiara
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Bellé, Nicola
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1
Boaz, Annette
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Bosko, Tawnya
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1
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1
De Rosis, Sabina
1
Dey, Prasanta Kumar
1
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1
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1
Fox, Jane
1
Furnival, Joy
1
Gaag, Anna van der
1
Gager, Melanie
1
Gauci, Dorothy
1
Gough, Richard
1
Gremyr, Ida
1
Groene, Oliver
1
Gupta, Nitin
1
Hannawa, Annegret F.
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Hellström, Andreas
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Khan, Salma
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Leggat, Sandra G.
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Locock, Louise
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Melo, Sara
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1
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Journal of health organization and management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
91
International journal of productivity and quality management : IJPQM
65
The TQM journal : the international review of organizational improvement
62
International journal of quality & reliability management
57
Quality management journal : QMJ
44
Total quality management & business excellence
43
International journal of quality and service sciences
31
International journal of services and operations management
30
International journal of production research
24
Auditing : a journal of practice & theory
21
International journal of hospitality management
19
Benchmarking : an international journal ; BIJ
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
14
Cogent business & management
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
European research studies
13
International journal of business information systems : IJBIS
13
International journal of contemporary hospitality management
13
International journal of production economics
12
Service business
12
The service industries journal
12
European journal of operational research : EJOR
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and standards
10
International journal of services, economics and management
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
Journal of hospitality marketing & management
9
Socio-economic planning sciences : the international journal of public sector decision-making
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
8
International journal of services and operations management : IJSOM
8
International journal of services technology and management
8
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1
The relationship between healthcare service provision models and patient experience
De Rosis, Sabina
;
Barchielli, Chiara
;
Vainieri, Milena
; …
- In:
Journal of health organization and management
36
(
2022
)
9
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014302936
Saved in:
2
The impact of hospital accreditation in selected Middle East countries : a scoping review
Khan, Salma
;
Yousefinezhadi, Taraneh
;
Hinchcliff, Reece
- In:
Journal of health organization and management
36
(
2022
)
1
,
pp. 51-68
Persistent link: https://www.econbiz.de/10013367295
Saved in:
3
The influence of soft and hard TQM on quality performance and patient satisfaction in health care : investigating direct and indirect effects
Alkhaldi, Rasha Zuhair
;
Abdallah, Ayman Bahjat
- In:
Journal of health organization and management
36
(
2022
)
3
,
pp. 368-387
Persistent link: https://www.econbiz.de/10013367359
Saved in:
4
Prioritizing enablers for service quality in healthcare sector : a DEMATEL approach
Gupta, Nitin
;
Vrat, Prem
;
Ojha, Ravindra
- In:
Journal of health organization and management
36
(
2022
)
5
,
pp. 633-649
Persistent link: https://www.econbiz.de/10013367397
Saved in:
5
A value-based taxonomy of improvement approaches in healthcare
Colldén, Christian
;
Gremyr, Ida
;
Hellström, Andreas
; …
- In:
Journal of health organization and management
31
(
2017
)
4
,
pp. 445-458
Persistent link: https://www.econbiz.de/10011748343
Saved in:
6
Emerging hybridity : comparing UK healthcare regulatory arrangements
Furnival, Joy
;
Walshe, Kieran
;
Boaden, Ruth
- In:
Journal of health organization and management
31
(
2017
)
4
,
pp. 517-528
Persistent link: https://www.econbiz.de/10011748403
Saved in:
7
Using and choosing digital health technologies : a communications science perspective
Ovretveit, John
;
Wu, Albert W.
;
Street, Richard
; …
- In:
Journal of health organization and management
31
(
2017
)
1
,
pp. 28-37
Persistent link: https://www.econbiz.de/10011699308
Saved in:
8
Process redesign for time-based emergency admission targets : staff perceptions of the impact on quality of care
Leggat, Sandra G.
;
Gough, Richard
;
Bartram, Timothy
; …
- In:
Journal of health organization and management
30
(
2016
)
6
,
pp. 939-949
Persistent link: https://www.econbiz.de/10011610024
Saved in:
9
The impact of accreditation on healthcare quality improvement : a qualitative case study
Melo, Sara
- In:
Journal of health organization and management
30
(
2016
)
8
,
pp. 1242-1258
Persistent link: https://www.econbiz.de/10011610891
Saved in:
10
What patients do and their impact on implementation : an ethnographic study of participatory quality improvement projects in English acute hospitals
Boaz, Annette
;
Robert, Glenn
;
Locock, Louise
;
Sturmey, …
- In:
Journal of health organization and management
30
(
2016
)
2
,
pp. 258-278
Persistent link: https://www.econbiz.de/10011580736
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