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type:"article"
~isPartOf:"Service quality and management"
~person:"Edvardsson, Bo"
~person:"Han, Heesup"
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Beziehungsmarketing
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Contingency theory
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Dienstleistungsqualität
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Edvardsson, Bo
Han, Heesup
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Service quality and management
Journal of travel and tourism marketing
17
International journal of hospitality management
11
Journal of service management
6
International journal of quality and service sciences
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Managing service quality : MSQ ; an international journal
3
International journal of contemporary hospitality management
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Journal of business research : JBR
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of hospitality marketing & management
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The journal of services marketing
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Tourism management : research, policies, practice
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International journal of physical distribution and logistics management
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Journal of Contemporary Issues in Business and Government
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Journal of retailing and consumer services
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Journal of service research
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Journal of vacation marketing
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Marketing letters : a journal of research in marketing
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Scandinavian journal of management
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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The service industries journal
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Tourism management perspectives : TMP
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ECONIS (ZBW)
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Criticality of critical incidents in customer relationships
Edvardsson, Bo
;
Strandvik, Tore
- In:
Service quality and management
,
(pp. 89-110)
.
1999
Persistent link: https://www.econbiz.de/10001407684
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