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type:"article"
~isPartOf:"Socio-economic planning sciences : the international journal of public sector decision-making"
~subject:"Customer satisfaction"
~subject:"Quality management"
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Search: subject_exact:"Servicequalität"
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Customer satisfaction
Quality management
Dienstleistungsqualität
28
Service quality
28
Gesundheitsversorgung
10
Health care
10
Qualitätsmanagement
9
Hospital
8
Krankenhaus
8
Gesundheitswesen
7
Health care system
7
Data envelopment analysis
6
Data-Envelopment-Analyse
6
Kundenzufriedenheit
6
Multi-criteria analysis
5
Multikriterielle Entscheidungsanalyse
5
Fuzzy sets
4
Fuzzy-Set-Theorie
4
Higher education
3
Higher education institution
3
Hochschule
3
Wasserwirtschaft
3
Water industry
3
AHP approach
2
AHP-Verfahren
2
Benchmarking
2
Competition
2
Composite indicator
2
Efficiency
2
Effizienz
2
Emergency department
2
Fuzzy TOPSIS
2
Healthcare service quality
2
Hospital management
2
Italien
2
Italy
2
Krankenhausmanagement
2
Notaufnahme
2
Patient mobility
2
Patienten
2
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14
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14
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Figueira, José Rui
2
Ayyildiz, Ertugrul
1
Bacci, Silvia
1
Bao, Tiantian
1
Bertaccini, Bruno
1
Bostancı, Bülent
1
Camanho, Ana Santos
1
Cinar, Melih
1
Costa, Ana Sara
1
D'Inverno, Giovanna
1
Erdem, Nuri
1
Erdogan, Melike
1
Ferreira, Diogo Cunha
1
Florez-Perez, Laura
1
Heidari, Atefeh
1
Imamoglu, Gul
1
Kalender, Zeynep Tuğçe
1
Karasan, Ali
1
Liu, Henry J.
1
Liu, Yifan
1
Marques, Rui Cunha
1
Martín-Santana, Josefa D.
1
Melián-Alzola, Lucía
1
Mohammaditabar, Davood
1
Murat, Mirac
1
Mutlu, Meltem
1
Nojavan, Majid
1
Nunes, Alexandre Morais
1
Nóvoa, Henriqueta
1
Pellegrino, Maria Sole
1
Pereira, Miguel Alves
1
Petrucci, Alessandra
1
Prybutok, Victor R.
1
Qin, Hong
1
Ricardo, Alexandre
1
Robaina-Calderín, Lorena
1
Sahin, Aleyna
1
Sennaroglu, Bahar
1
Tuzkaya, Gülfem
1
Vanacore, Amalia
1
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Socio-economic planning sciences : the international journal of public sector decision-making
Journal of retailing and consumer services
221
International journal of hospitality management
220
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
168
Journal of business research : JBR
149
The journal of services marketing
130
The service industries journal
104
The TQM journal : the international review of organizational improvement
102
Journal of hospitality marketing & management
98
International journal of contemporary hospitality management
92
International journal of quality & reliability management
90
International journal of productivity and quality management : IJPQM
86
Journal of travel and tourism marketing
83
Services marketing quarterly
81
Total quality management & business excellence
79
International journal of quality and service sciences
76
International journal of services and operations management
69
Journal of air transport management
69
Service business
69
Quality management journal : QMJ
67
Tourism management : research, policies, practice
64
Cogent business & management
63
Journal of service research : JSR
53
Asia Pacific journal of marketing and logistics
47
International journal of services, economics and management
47
Journal of service management
47
Managing service quality : MSQ ; an international journal
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
The international journal of bank marketing : IJBM
37
Journal of Asian finance, economics and business : JAFEB
34
International journal of services and operations management : IJSOM
32
Health care management review : HCM review
30
International journal of business information systems : IJBIS
30
Journal of strategic marketing
30
International journal of production research
29
Journal of service research
29
Journal of the Academy of Marketing Science
28
Benchmarking : an international journal ; BIJ
27
International journal of electronic marketing and retailing : IJEMR
27
Journal of service theory and practice : JSTP
26
Psychology & marketing
25
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ECONIS (ZBW)
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1
Enhancing hospital benchmarking : a multidimensional approach to quality assessment in Portugal
Ricardo, Alexandre
;
Costa, Ana Sara
;
Figueira, José Rui
- In:
Socio-economic planning sciences : the international …
93
(
2024
),
pp. 1-23
Persistent link: https://www.econbiz.de/10014551488
Saved in:
2
Water Utility Service Quality Index : a customer-centred approach for assessing the quality of service in the water sector
Vilarinho, Hermilio
;
Pereira, Miguel Alves
;
D'Inverno, …
- In:
Socio-economic planning sciences : the international …
92
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014529005
Saved in:
3
A holistic decision-making approach to assessing service quality in higher education institutions
Sahin, Aleyna
;
Imamoglu, Gul
;
Murat, Mirac
;
Ayyildiz, …
- In:
Socio-economic planning sciences : the international …
92
(
2024
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014529057
Saved in:
4
Evaluating sustainable service quality in higher education from a multi-stakeholder perspective : an integrated fuzzy group decision-making method
Bao, Tiantian
;
Liu, Yifan
;
Yang, Zhongzhen
;
Wu, Shanhua
; …
- In:
Socio-economic planning sciences : the international …
92
(
2024
),
pp. 1-22
Persistent link: https://www.econbiz.de/10014529174
Saved in:
5
Delivery of private toll roads : incentive strategies for improving service quality and social welfare
Wang, Lu
;
Liu, Henry J.
;
Wang, Dan
;
Florez-Perez, Laura
- In:
Socio-economic planning sciences : the international …
86
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014282460
Saved in:
6
Prosocial customer in the public sector : a PLS-SEM analysis applied to blood donation (active donors)
Robaina-Calderín, Lorena
;
Martín-Santana, Josefa D.
; …
- In:
Socio-economic planning sciences : the international …
86
(
2023
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014282465
Saved in:
7
Healthcare service quality evaluation : an integrated decision-making methodology and a case study
Karasan, Ali
;
Erdogan, Melike
;
Cinar, Melih
- In:
Socio-economic planning sciences : the international …
82
(
2022
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10013363523
Saved in:
8
Customers satisfaction in pediatric inpatient services : a multiple criteria satisfaction analysis
Ferreira, Diogo Cunha
;
Marques, Rui Cunha
;
Nunes, …
- In:
Socio-economic planning sciences : the international …
78
(
2021
),
pp. 1-22
Persistent link: https://www.econbiz.de/10013040745
Saved in:
9
A graduates' satisfaction index for the evaluation of the university overall quality
Bertaccini, Bruno
;
Bacci, Silvia
;
Petrucci, Alessandra
- In:
Socio-economic planning sciences : the international …
73
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012496453
Saved in:
10
A fuzzy service quality based approach for performance evaluation of educational units
Nojavan, Majid
;
Heidari, Atefeh
;
Mohammaditabar, Davood
- In:
Socio-economic planning sciences : the international …
73
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012496491
Saved in:
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