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type:"article"
~person:"Dahlgaard, Jens Jörn"
~subject:"Quality management"
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Search: subject_exact:"Servicequalität"
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Quality management
Dienstleistungsqualität
6
Service quality
6
Qualitätsmanagement
4
Customer satisfaction
3
Kundenzufriedenheit
3
Product quality
3
Produktqualität
3
Measurement
2
Messung
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customer satisfaction
2
Asia
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Asien
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Australien
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Balanced Scorecard
1
Balanced scorecard
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Betriebliche Wertschöpfung
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Beziehungsmarketing
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Bibliometric analysis
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Bibliometrics
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Bibliometrie
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Business excellence
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Consumer behaviour
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Customer service
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Customer value
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Emotion
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Hospital
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IVA-Kano model
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Industrie
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Industry 4.0
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Kano methodology
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Konsumentenverhalten
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Krankenhaus
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Kundenservice
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Kundenwert
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Dahlgaard, Jens Jörn
Shahin, Arash
16
Bruhn, Manfred
13
McFadden, Kathleen L.
10
Prybutok, Victor R.
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Marimon, Frederic
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Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
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Basu, Rana
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Bhola, Prabha
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Chakraborty, Subhajit
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Chang, Tsang-Chuan
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Gotzamani, Katerina
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Gowen, Charles, III.
5
Gremyr, Ida
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Rahman, Zillur
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Singh, Rajesh K.
5
Talib, Faisal
5
Tarí, Juan José
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Vrat, Prem
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Amorim, Marlene
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Awasthi, Anjali
4
Balouei Jamkhaneh, Hadi
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Chen, Kuen-Suan
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Cheng, Ching-Chan
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Cronemyr, Peter
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Georgiou, Andreas C.
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Gupta, Anchal
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He, Zhen
4
Heras-Saizarbitoria, Iñaki
4
Huang, Sheng Teng
4
Knechel, W. Robert
4
Lee, Jin-soo
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Masudin, Ilyas
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Park, Sang-June
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
International journal of quality and service sciences
1
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ECONIS (ZBW)
4
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From quality control to TQM, service quality and service sciences : a 30-year review of TQM literature
Chen, Chi-Kuang
;
Reyes, Lidia
;
Dahlgaard, Jens Jörn
; …
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10013330611
Saved in:
2
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
3
The HWWP, a refined IVA-Kano model for designing new delightful products or services
Potra, Sabina Alina
;
Izvercian, Monica
;
Pugna, Adrian Pavel
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 104-117
Persistent link: https://www.econbiz.de/10011730228
Saved in:
4
Theory of attractive quality and the Kano methodology - the past, the present, and the future
Witell, Lars
;
Löfgren, Martin
;
Dahlgaard, Jens Jörn
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1241-1252
Persistent link: https://www.econbiz.de/10010207256
Saved in:
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