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type:"article"
~person:"Georgiou, Andreas C."
~subject:"Quality management"
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Quality management
Dienstleistungsqualität
6
Service quality
6
AHP approach
4
AHP-Verfahren
4
Multi-criteria analysis
4
Multikriterielle Entscheidungsanalyse
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Qualitätsmanagement
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Bank
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Quality function deployment
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Students
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AHP
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Analytic hierarchy process
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Analytical hierarchy process
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Banking
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Bewertung
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Business process management
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Consumer behaviour
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Customer integration
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DEA
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Data envelopment analysis
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Data-Envelopment-Analyse
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Dienstleistungssektor
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E-banking
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E-services
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Education
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Electronic Banking
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Electronic banking
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Evaluation
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Financial services
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Finanzdienstleistung
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Fuzzy-AHP
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Goal programming
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Greece
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Griechenland
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Georgiou, Andreas C.
Shahin, Arash
16
Bruhn, Manfred
13
McFadden, Kathleen L.
10
Prybutok, Victor R.
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Marimon, Frederic
8
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Basu, Rana
5
Bhola, Prabha
5
Chakraborty, Subhajit
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Chang, Tsang-Chuan
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Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Rahman, Zillur
5
Singh, Rajesh K.
5
Talib, Faisal
5
Tarí, Juan José
5
Vrat, Prem
5
Amorim, Marlene
4
Awasthi, Anjali
4
Balouei Jamkhaneh, Hadi
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Chen, Kuen-Suan
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Cheng, Ching-Chan
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Cronemyr, Peter
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Dahlgaard, Jens Jörn
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Gupta, Anchal
4
He, Zhen
4
Heras-Saizarbitoria, Iñaki
4
Huang, Sheng Teng
4
Knechel, W. Robert
4
Lee, Jin-soo
4
Masudin, Ilyas
4
Park, Sang-June
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Business process management journal
1
European journal of operational research : EJOR
1
International journal of quality & reliability management
1
Journal of retailing and consumer services
1
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ECONIS (ZBW)
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A combined QFD-AHP decision-making tool for the investigation and improvement of e-banking usage
Paltayian, George
;
Georgiou, Andreas C.
;
Gotzamani, Katerina
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 150-172
Persistent link: https://www.econbiz.de/10014470825
Saved in:
2
A quality function deployment framework for service strategy planning
Kamvysi, Konstantina
;
Andronikidis, Andreas
;
Georgiou, …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014303357
Saved in:
3
Aligning customer requirements and organizational constraints to service processes and strategies
Paltayian, George
;
Gotzamani, Katerina D.
;
Georgiou, …
- In:
Business process management journal
23
(
2017
)
5
,
pp. 1018-1042
Persistent link: https://www.econbiz.de/10011785811
Saved in:
4
Capturing and prioritizing students' requirements for course design by embedding fuzzy-AHP and linear programming in QFD
Kamvysi, Konstantina
;
Gotzamani, Katerina
; …
- In:
European journal of operational research : EJOR
237
(
2014
)
3
,
pp. 1083-1094
Persistent link: https://www.econbiz.de/10010384623
Saved in:
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