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type:"article"
~person:"Han, Heesup"
~person:"Knechel, W. Robert"
~person:"Shahin, Arash"
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Search: subject_exact:"Servicequalität"
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Dienstleistungsqualität
87
Service quality
87
Customer satisfaction
48
Kundenzufriedenheit
48
Consumer behaviour
30
Konsumentenverhalten
30
Quality management
23
Qualitätsmanagement
23
Beziehungsmarketing
21
Hotel industry
21
Hotellerie
21
Relationship marketing
21
Financial audit
15
Wirtschaftsprüfung
15
Holiday behaviour
10
Product quality
10
Produktqualität
10
Urlaubsverhalten
10
Performance measurement
9
Performance-Messung
9
Airline
8
Financial statement audit
8
Fluggesellschaft
8
Jahresabschlussprüfung
8
Iran
6
Emotion
5
Luxury goods
5
Luxusgüter
5
Regulation
5
Regulierung
5
Tourism
5
Tourism industry
5
Tourismus
5
Tourismuswirtschaft
5
USA
5
United States
5
audit quality
5
customer satisfaction
5
satisfaction
5
AHP approach
4
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87
Aufsatz in Zeitschrift
87
Case study
3
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Conference paper
1
Konferenzbeitrag
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English
87
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Han, Heesup
Knechel, W. Robert
Shahin, Arash
Mattila, Anna S.
39
Prybutok, Victor R.
38
Prentice, Catherine
32
McColl-Kennedy, Janet R.
27
Bruhn, Manfred
26
Edvardsson, Bo
23
Hanushek, Eric Alan
22
Sharma, Piyush
21
Siciliani, Luigi
21
Sparks, Beverley
21
Balaji, M. S.
18
Jang, Soocheong
17
Marimon, Frederic
17
Witell, Lars
17
Wong, IpKin Anthony
17
Gil Saura, Irene
16
Gong, Taeshik
16
Gustafsson, Anders
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Wirtz, Jochen
16
Zhang, Min
16
Rivkin, Steven G.
15
Söderlund, Magnus
15
Gravelle, Hugh
14
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
McFadden, Kathleen L.
14
Patterson, Paul G.
14
Qu, Hailin
14
Benkenstein, Martin
13
Berry, Leonard L.
13
Bilgihan, Anil
13
Grégoire, Yany
13
Gursoy, Dogan
13
Karatepe, Osman M.
13
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Journal of travel and tourism marketing
17
International journal of hospitality management
11
International journal of productivity and quality management : IJPQM
10
Auditing : a journal of practice & theory
5
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
4
International journal of services and operations management
3
The TQM journal : the international review of organizational improvement
3
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
2
International journal of auditing : IJA
2
International journal of contemporary hospitality management
2
International journal of quality & reliability management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Measuring business excellence : the journal of organizational performance management
2
The accounting review : a publication of the American Accounting Association
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Tourism management : research, policies, practice
2
Benchmarking : an international journal
1
Contemporary accounting research : the journal of the Canadian Academic Accounting Association
1
European accounting review
1
International journal of business information systems : IJBIS
1
International journal of physical distribution and logistics management
1
Journal of Contemporary Issues in Business and Government
1
Journal of accounting research
1
Journal of business research : JBR
1
Journal of management research
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Journal of vacation marketing
1
Managerial auditing journal
1
The international journal of productivity and performance management
1
Tourism management perspectives : TMP
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1
Do audit teams affect audit production and quality? : evidence from audit teams' industry knowledge
Cahan, Steven F.
;
Che, Limei
;
Knechel, W. Robert
; …
- In:
Contemporary accounting research : the journal of the …
39
(
2022
)
4
,
pp. 2657-2695
Persistent link: https://www.econbiz.de/10013464950
Saved in:
2
Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Han, Heesup
- In:
International journal of hospitality management
117
(
2024
),
pp. -11
Persistent link: https://www.econbiz.de/10014457839
Saved in:
3
How leaders exploited the frontline hospitality employees through distress and service sabotage?
Akram, Zubair
;
Chaudhary, Swati
;
Akram, Umair
;
Han, Heesup
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014513639
Saved in:
4
Client employee training and audit efficiency
Friedrich, Christian
;
Knechel, W. Robert
;
Sofla, Amin S.
; …
- In:
Auditing : a journal of practice & theory
43
(
2024
)
1
,
pp. 73-99
Persistent link: https://www.econbiz.de/10014487003
Saved in:
5
If you don't care, I will switch : online retailers' behaviour on third-party logistics services
Abdul Hafaz Ngah
;
Thurasamy Ramayah
;
Han, Heesup
- In:
International journal of physical distribution and …
53
(
2023
)
7/8
,
pp. 813-837
Persistent link: https://www.econbiz.de/10014331839
Saved in:
6
Assessing sustainable tourism development through service supply chain process maturity and service quality model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
7
The effect of client industry agglomerations on auditor industry specialization
Knechel, W. Robert
;
Williams, Devin
- In:
Journal of accounting research
61
(
2023
)
5
,
pp. 1771-1825
Persistent link: https://www.econbiz.de/10014436577
Saved in:
8
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
9
The new concept of quality in the digital era : a human resource empowerment perspective
Balouei Jamkhaneh, Hadi
;
Shahin, Arash
;
Parkouhi, Sahar …
- In:
The TQM journal : the international review of …
34
(
2022
)
1
,
pp. 125-144
Persistent link: https://www.econbiz.de/10012884581
Saved in:
10
Quality mining : a new approach for managing service quality
Khamoushpour, Behnam
;
Aboumasoudi, Abbas Sheikh
; …
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 226-245
Persistent link: https://www.econbiz.de/10013448945
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