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type:"article"
~person:"Knechel, W. Robert"
~person:"Mattila, Anna S."
~type_genre:"Article in journal"
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Search: subject_exact:"Servicequalität"
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Dienstleistungsqualität
57
Service quality
57
Consumer behaviour
24
Konsumentenverhalten
24
Customer satisfaction
21
Kundenzufriedenheit
21
Beschwerdemanagement
18
Complaint management
18
Beziehungsmarketing
16
Relationship marketing
16
Financial audit
15
Wirtschaftsprüfung
15
Financial statement audit
8
Jahresabschlussprüfung
8
Customer service
7
Gastronomie
7
Kundenservice
7
Restaurant industry
7
audit quality
5
Abschlussprüferrecht
4
Audit regulation
4
Fee (Remuneration)
4
Honorar
4
Hotel industry
4
Hotellerie
4
Quality management
4
Qualitätsmanagement
4
Regulation
4
Regulierung
4
USA
4
United States
4
service recovery
4
Audit quality
3
Gastgewerbe
3
Hospitality industry
3
Selbstbedienung
3
Self-service
3
Service failure
3
Service recovery
3
service failure
3
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Article in journal
Aufsatz in Zeitschrift
57
Aufsatz im Buch
1
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1
Konferenzbeitrag
1
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English
57
Author
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Knechel, W. Robert
Mattila, Anna S.
Han, Heesup
42
Prybutok, Victor R.
37
Prentice, Catherine
32
McColl-Kennedy, Janet R.
27
Shahin, Arash
26
Edvardsson, Bo
21
Siciliani, Luigi
21
Sparks, Beverley
21
Sharma, Piyush
19
Balaji, M. S.
18
Hanushek, Eric Alan
18
Wong, IpKin Anthony
18
Jang, Soocheong
17
Marimon, Frederic
17
Witell, Lars
17
Zhang, Min
17
Gong, Taeshik
16
Gustafsson, Anders
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Gil Saura, Irene
15
Söderlund, Magnus
15
Gravelle, Hugh
14
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
Patterson, Paul G.
14
Qu, Hailin
14
Bilgihan, Anil
13
Grégoire, Yany
13
Gursoy, Dogan
13
Karatepe, Osman M.
13
Kim, Woo Gon
13
McFadden, Kathleen L.
13
O'Cass, Aron
13
Park, Jungkun
13
Quach, Sara
13
Quick, Reiner
13
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International journal of hospitality management
10
Auditing : a journal of practice & theory
5
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
4
Journal of business research : JBR
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
The journal of services marketing
3
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
2
International journal of auditing : IJA
2
International journal of contemporary hospitality management
2
Journal of service research
2
Journal of travel and tourism marketing
2
Services marketing quarterly
2
The accounting review : a publication of the American Accounting Association
2
Contemporary accounting research : the journal of the Canadian Academic Accounting Association
1
Cornell hospitality quarterly : CQ
1
European accounting review
1
International journal of retail & distribution management
1
Journal of accounting research
1
Journal of global marketing
1
Journal of international consumer marketing
1
Journal of retailing
1
Journal of service management
1
Managerial auditing journal
1
The Cornell hospitality quarterly
1
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ECONIS (ZBW)
57
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1
Do audit teams affect audit production and quality? : evidence from audit teams' industry knowledge
Cahan, Steven F.
;
Che, Limei
;
Knechel, W. Robert
; …
- In:
Contemporary accounting research : the journal of the …
39
(
2022
)
4
,
pp. 2657-2695
Persistent link: https://www.econbiz.de/10013464950
Saved in:
2
Client employee training and audit efficiency
Friedrich, Christian
;
Knechel, W. Robert
;
Sofla, Amin S.
; …
- In:
Auditing : a journal of practice & theory
43
(
2024
)
1
,
pp. 73-99
Persistent link: https://www.econbiz.de/10014487003
Saved in:
3
The effect of client industry agglomerations on auditor industry specialization
Knechel, W. Robert
;
Williams, Devin
- In:
Journal of accounting research
61
(
2023
)
5
,
pp. 1771-1825
Persistent link: https://www.econbiz.de/10014436577
Saved in:
4
Would you like to add a gratuity? : when explicit requests hamper tipping
Dyussembayeva, Shynar
;
Viglia, Giampaolo
;
Nieto-Garcia, …
- In:
Journal of business research : JBR
139
(
2022
),
pp. 908-917
Persistent link: https://www.econbiz.de/10013194295
Saved in:
5
Audit firm political connections and PCAOB inspection reports
Knechel, W. Robert
;
Park, Hyun Jong
- In:
Accounting, organizations and society : an …
100
(
2022
),
pp. 1-19
Persistent link: https://www.econbiz.de/10013264613
Saved in:
6
Investments in auditor-provided non-audit services and future operating performance
Ciconte, William
;
Knechel, W. Robert
;
Mayberry, Michael A.
- In:
Auditing : a journal of practice & theory
41
(
2022
)
2
,
pp. 141-164
Persistent link: https://www.econbiz.de/10013346676
Saved in:
7
The impact of partners' economic incentives on audit quality in Big 4 partnerships
Dekeyser, Simon
;
Gaeremynck, Ann
;
Knechel, W. Robert
; …
- In:
The accounting review : a publication of the American …
96
(
2021
)
6
,
pp. 129-152
Persistent link: https://www.econbiz.de/10012703004
Saved in:
8
Touch versus tech in service encounters
Fan, Alei
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
62
(
2021
)
4
,
pp. 468-481
Persistent link: https://www.econbiz.de/10012624036
Saved in:
9
The value of service robots from the hotel guest's perspective : a mixed-method approach
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-21
Persistent link: https://www.econbiz.de/10012495116
Saved in:
10
In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong
;
He, Zeya
;
King, Ceridwyn
;
Mattila, Anna S.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
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