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type_genre:"Übersichtsarbeit"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Customer service"
~type_genre:"Article in journal"
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The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.
;
Gustafsson, Anders
;
Kristensson, Per
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
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