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type_genre:"Article in journal"
~isPartOf:"International journal of production economics"
~isPartOf:"Production and operations management : an international journal of the Production and Operations Management Society"
~subject:"Crew scheduling"
~subject:"Operations Research"
~subject:"Political party"
~subject:"Queueing theory"
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Crew scheduling
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Call centre
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6
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1
Agentenbasierte Modellierung
1
Asymmetric parameters
1
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1
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Call centres
1
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Article in journal
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Dallery, Yves
3
Jouini, Oualid
3
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1
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Karaesmen, Fikri
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International journal of production economics
Production and operations management : an international journal of the Production and Operations Management Society
Management science : journal of the Institute for Operations Research and the Management Sciences
13
Manufacturing & service operations management : M & SOM
11
OR spectrum : quantitative approaches in management
6
European journal of operational research : EJOR
4
Operations research
4
Computers & operations research : and their applications to problems of world concern ; an international journal
3
Mathematics of operations research
2
Omega : the international journal of management science
2
Advances in business and management forecasting
1
Business process management journal
1
European journal of industrial engineering : EJIE
1
International journal of production research
1
International transactions in operational research : ITOR ; a journal of the International Federation of Operational Research Societies (IFORS)
1
Istanbul business research
1
Journal of business research : JBR
1
Journal of the American Statistical Association : JASA
1
Operations research letters
1
Operations research perspectives
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
Queueing systems : theory and applications ; affiliated publication of the Institute for Operations Research and the Management Sciences
1
Wissensmanagement : das Magazin für Digitalisierung, Vernetzung und Collaboration
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1
Routing analyses for call centers with human and automated services
Legros, Benjamin
- In:
International journal of production economics
240
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012629933
Saved in:
2
Staffing call centers with uncertain arrival rates and co-sourcing
Levent Koçağa, Yaşar
;
Armony, Mor
;
Ward, Amy R.
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1101-1117
Persistent link: https://www.econbiz.de/10011309925
Saved in:
3
Call center delay announcement using a newsvendor-like performance criterion
Jouini, Oualid
;
Akşin, Zeynep
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
4
,
pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
Saved in:
4
A flexible architecture for call centres with skill-based routing
Legros, Benjamin
;
Jouini, Oualid
;
Dallery, Yves
- In:
International journal of production economics
159
(
2015
),
pp. 192-207
Persistent link: https://www.econbiz.de/10010479239
Saved in:
5
Real-time delay estimation based on delay history in many-server service systems with time-varying arrivals
Ibrahim, Rouba
;
Whitt, Ward
- In:
Production and operations management : an international …
20
(
2011
)
5
,
pp. 654-667
Persistent link: https://www.econbiz.de/10009315480
Saved in:
6
Improving right party contact rates at outbound call centers
Bollapragada, Srinivas
;
Nair, Suresh K.
- In:
Production and operations management : an international …
19
(
2010
)
6
,
pp. 769-779
Persistent link: https://www.econbiz.de/10008796697
Saved in:
7
Queueing models for full-flexible multi-class call centers with real-time anticipated delays
Jouini, Oualid
;
Dallery, Yves
;
Akşin, Zeynep
- In:
International journal of production economics
120
(
2009
)
2
,
pp. 389-399
Persistent link: https://www.econbiz.de/10003888406
Saved in:
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