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type_genre:"Article in journal"
~isPartOf:"International journal of services and operations management"
~subject:"Service quality"
~type_genre:"Case study"
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Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
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