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type_genre:"Article in journal"
~isPartOf:"Production and operations management : an international journal of the Production and Operations Management Society"
~subject:"Lagerhaltungsmodell"
~subject:"Queueing theory"
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Lagerhaltungsmodell
Queueing theory
Call centre
10
Callcenter
10
Theorie
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4
Warteschlangentheorie
3
Inventory model
2
Simulation
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Tourenplanung
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Vehicle routing problem
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simulation
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Capacity planning
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Crew scheduling
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Flexibility
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Flexibilität
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Kapazitätsplanung
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Mathematical programming
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Mathematische Optimierung
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Operations Research
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Panel study
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Personaleinsatzplanung
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Politische Partei
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Scheduling-Verfahren
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Stichprobenerhebung
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bursty arrivals
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call center
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call center applications
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call center operations
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call centers
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co-sourcing
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delay announcements
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Article in journal
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Akşin, Zeynep
2
Karaesmen, Fikri
2
Aguir, M. Salah
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Armony, Mor
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Dallery, Yves
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Ibrahim, Rouba
1
Jouini, Oualid
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Levent Koçağa, Yaşar
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Ward, Amy R.
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Whitt, Ward
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Production and operations management : an international journal of the Production and Operations Management Society
Management science : journal of the Institute for Operations Research and the Management Sciences
10
Manufacturing & service operations management : M & SOM
8
OR spectrum : quantitative approaches in management
6
European journal of operational research : EJOR
4
Operations research
4
International journal of production economics
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Computers & operations research : and their applications to problems of world concern ; an international journal
2
Mathematics of operations research
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Advances in business and management forecasting
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Business process management journal
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Central European journal of operations research
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International journal of production research
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International transactions in operational research : ITOR ; a journal of the International Federation of Operational Research Societies (IFORS)
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Journal of business research : JBR
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Journal of the American Statistical Association : JASA
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Omega : the international journal of management science
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Operations research perspectives
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Production and operations management : the flagship research journal of the Production and Operations Management Society
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Queueing systems : theory and applications ; affiliated publication of the Institute for Operations Research and the Management Sciences
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Service science
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ECONIS (ZBW)
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Call center delay announcement using a newsvendor-like performance criterion
Jouini, Oualid
;
Akşin, Zeynep
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
4
,
pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
Saved in:
2
Staffing call centers with uncertain arrival rates and co-sourcing
Levent Koçağa, Yaşar
;
Armony, Mor
;
Ward, Amy R.
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1101-1117
Persistent link: https://www.econbiz.de/10011309925
Saved in:
3
Flexibility structure and capacity design with human resource considerations
Akşin, Zeynep
;
Çakan, Nesrin
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1086-1100
Persistent link: https://www.econbiz.de/10011309926
Saved in:
4
Real-time delay estimation based on delay history in many-server service systems with time-varying arrivals
Ibrahim, Rouba
;
Whitt, Ward
- In:
Production and operations management : an international …
20
(
2011
)
5
,
pp. 654-667
Persistent link: https://www.econbiz.de/10009315480
Saved in:
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